UX Designer

About The Company

Ascendion is a comprehensive digital engineering solutions provider dedicated to creating innovative software platforms and products that drive growth and deliver engaging experiences for consumers and employees alike. With expertise spanning engineering, cloud computing, data management, experience design, and talent solutions, Ascendion accelerates digital transformation for enterprise clients across various industries. Headquartered in New Jersey, the company boasts a diverse workforce of over 6,000 professionals worldwide, committed to engineering the next generation of digital solutions. Ascendion fosters a culture rooted in opportunity, inclusion, and collaboration, encouraging its team members to learn, innovate, and make a meaningful impact. The company's mission is to build cutting-edge technology for leading global brands, solve complex problems, and empower its employees to master their craft through continuous learning and hands-on experience. As a community of high-performing innovators, Ascendion values diversity, sharing ideas, and creating an environment where everyone can thrive and contribute to transforming the future of digital engineering.

About The Role

The Usability Researcher 3 at Ascendion will play a pivotal role in shaping user-centered products by designing, executing, and synthesizing research studies that inform product development and enhancement. This position involves creating strategic research roadmaps, applying qualitative and quantitative methods, and translating data into actionable insights. The candidate will collaborate closely with cross-disciplinary teams, including product management, design, and engineering, to ensure user experience considerations are integrated from early concepts through deployment. The role emphasizes security-first principles, privacy compliance, and accessibility, ensuring that user research aligns with industry standards and best practices. The Usability Researcher 3 will also mentor less experienced team members, contribute to developing research tools and templates, and advocate for secure and inclusive user experiences. This remote position offers an opportunity to influence product strategies and deliver solutions that meet real customer needs while fostering a culture of continuous improvement and innovation.

Qualifications

• Master’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field, with 1+ year of UX Research experience
• Or Bachelor’s Degree in the same fields with 2+ years of UX Research experience or equivalent professional experience
• Minimum of 4 years of usability testing experience
• At least 4 years of screening and recruiting participants for research studies
• 5+ years of experience in writing and reporting research insights
• Proficiency in qualitative and quantitative research methodologies
• Strong analytical skills with the ability to synthesize complex data into clear insights
• Excellent communication skills, both oral and written, with the ability to present findings effectively
• Experience with user scenario creation, user journey mapping, and industry trend analysis
• Knowledge of privacy, security, and accessibility standards in research practices

Responsibilities

• Develop and execute comprehensive research plans and roadmaps for specific product features, lines, or services, ensuring alignment with business goals and user needs
• Collaborate with cross-disciplinary teams to activate research efforts that lead to impactful product outcomes
• Mentor and educate team members and partners on research methodologies, security considerations, and best practices in user experience
• Recruit participants and manage research programs, ensuring privacy and security compliance throughout the process
• Design and review data collection tools such as surveys and interview scripts, ensuring they meet privacy and security standards
• Conduct iterative research activities, including usability testing, concept validation, and customer journey analysis
• Analyze research data, synthesize insights, and communicate findings clearly to influence product design and development
• Identify customer needs, behaviors, and pain points through qualitative and quantitative methods, informing product strategy and feature development
• Assess user insights along the entire user journey, from awareness to retention, and recommend improvements to enhance user satisfaction and security
• Integrate security and privacy considerations into research and product recommendations, promoting secure-by-design principles
• Provide tools, templates, and frameworks to support product teams in capturing assumptions and measuring user experience health
• Contribute to industry trend analysis, competitive benchmarking, and research-driven innovation initiatives

Benefits

• Medical insurance coverage
• Dental and vision insurance
• 401(k) retirement plan with company matching
• Long-term and short-term disability insurance
• Paid time off including 10-15 days of vacation, 5 personal days, and 6 paid holidays plus 1 floating holiday annually
• Paid sick and safe time laws compliance

Equal Opportunity

Ascendion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status. We encourage individuals of all backgrounds to apply and join our community of innovators dedicated to transforming digital experiences.