User Experience (UX) Designer

About The Company

NeuraFlash, Part Of Accenture, is at the forefront of AI innovation, dedicated to transforming business operations and customer experiences through cutting-edge technology solutions. As a trusted leader in AI, Amazon, and Salesforce innovations, the company specializes in integrating advanced platforms such as Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce to create intelligent, scalable solutions. NeuraFlash is committed to redefining the future of business by leveraging conversational AI, predictive analytics, and generative AI to help organizations stay competitive in an ever-evolving digital landscape. Recognized as Salesforce's #1 partner for Agentforce, NeuraFlash has established itself as a pioneer in AI-powered transformation, collaborating with industry trailblazers to develop impactful, innovative solutions that drive tangible results for clients worldwide.

About The Role

NeuraFlash is seeking a talented Salesforce User Experience (UX) Designer to join its dynamic remote team in the United States. In this role, you will be responsible for crafting engaging, intuitive, and impactful user experiences across multiple platforms, including Salesforce, AWS, and related ecosystems. Your primary focus will be on designing visual, interaction, and conversational interfaces that align with client needs and business objectives. You will work closely with cross-functional teams, including developers, QA testers, and stakeholders, to translate requirements into compelling wireframes, prototypes, and visual designs. This role offers a unique opportunity to contribute to the development of innovative AI solutions, including chatbots, automation workflows, and customer engagement tools, all while helping clients optimize their digital experiences. As a key member of the Digital Experience team, your work will directly influence how users interact with complex AI-driven platforms, ensuring seamless, user-centered solutions that deliver measurable business value.

Qualifications

• Experience in user experience and user interaction design
• Proven experience in design consulting with external stakeholders
• Ability to build and maintain comprehensive design systems
• Proficiency with design tools such as Figma, Sketch, InVision, Visio, and Lucidchart
• Willingness to learn and adapt to new technologies like Salesforce and AWS platforms
• Bachelor’s degree in design, user experience, human-computer interaction, communication, or related discipline
• Strong communication and collaboration skills
• Experience in creating detailed mockups and prototypes for visual problem solving
• Knowledge of conversational flow design for text-based bots and chat interfaces
• Understanding of user experience research methods and usability testing techniques
• Familiarity with Salesforce Experience Cloud and Service Cloud is preferred

Responsibilities

• Design and develop engaging user interfaces that integrate with Salesforce and AWS platforms, including Experience Cloud, Agentforce, and Amazon Connect
• Lead client requirement gathering sessions and translate business needs into effective design solutions
• Develop user journeys, personas, content strategies, and wireframes to support automated and conversational solutions
• Create sitemaps, wireframes, visual mockups, and prototypes to visualize user experiences across web, bot, and console interfaces
• Collaborate with development teams to ensure design fidelity during implementation
• Participate in the configuration and learning of Salesforce and AWS solutions to better inform design decisions
• Present and communicate design concepts and the impact of design choices to stakeholders through storytelling
• Maintain and contribute to design systems across multiple platforms to ensure consistency and scalability
• Conduct usability testing and research to gather user feedback and improve design iterations

Benefits

• Competitive salary and comprehensive health benefits
• Flexible remote working arrangements
• Opportunities for professional development and continuous learning
• Collaborative and inclusive work environment
• Travel opportunities for client engagements and conferences
• Participation in innovative projects at the forefront of AI and digital transformation
• Company-sponsored events and team-building activities

Equal Opportunity

NeuraFlash, Part Of Accenture, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected characteristic under federal, state, or local law. We believe that a diverse workforce enhances innovation and drives better outcomes for our clients and communities. For more details, please review the Accenture Equal Opportunity Statement.