Senior UX Designer

Job Description

Senior UX Designer (Service) – 12 Month Contract

• Location Sydney, Melbourne or Brisbane

We’re looking for a Senior UX Designer (Service) to join a leading digital experience team on a 12-month contract. This is a fantastic opportunity to shape meaningful customer experiences across web and mobile platforms within a large, complex organisation.

About The Role

Reporting to the UX Design Manager, you’ll play a key role in designing and evolving customer journeys across mobile apps (iOS & Android), online service portals, and claims experiences.

You’ll lead design direction, align stakeholders, and deliver scalable, user-centred outcomes using established design systems and platforms.

This is a hands-on role suited to someone who can confidently translate strategy into high-quality, delivery-ready UX solutions.

What You’ll Be Doing

• Lead UX design across responsive web and native mobile platforms
• Shape and communicate design direction, influencing stakeholders across product, delivery, and engineering
• Contribute to planning, prioritisation, and delivery of design work
• Create seamless and accessible experiences using design systems and component libraries
• Simplify complex requirements into intuitive customer journeys
• Guide user research and testing, using insights to inform design decisions
• Collaborate cross-functionally to deliver scalable, practical solutions
• Contribute to the growth of UX practice and continuous improvement initiatives

About You

• 3+ years’ experience in UX design, ideally in digital product environments
• Strong experience designing for native mobile apps (iOS & Android)
• Deep understanding of platform conventions, accessibility, and usability best practices
• Advanced proficiency in Figma (auto layout, components, variants, responsive design, design systems)
• Experience working on service, claims, onboarding, or transactional journeys highly regarded
• Exposure to Adobe AEM/EDS or similar CMS platforms is a bonus
• A confident communicator who can articulate design decisions and influence outcomes
• Self-organised, collaborative, and passionate about delivering customer-centred design

Why Apply?

• Work on impactful, enterprise-scale digital experiences
• Join a collaborative and high-performing UX team
• Opportunity to shape and uplift UX practices and standards
• Flexible working arrangements
• Exposure to a wide range of digital products and customer journeys

What We Can Offer You

• Discounts and offers on a range of insurance products
• A range of flexible working and leave options
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.