Remote / Remote, ON
Operations – Support /
Full-Time /
Remote
StreetLight pioneered the use of Big Data analytics to shed light on how people, goods, and services move, empowering smarter, data-driven transportation decisions. The company applies proprietary machine-learning algorithms and data processing resources to measure travel patterns of vehicles, bicycles and pedestrians that enable complex transportation problem solving using analytics available on SaaS platform, StreetLight InSight®. Acquired by Jacobs as a subsidiary in February 2022, StreetLight continues to provide innovative digital solutions to help communities reduce congestion, improve safe and equitable transportation, and maximize the positive impact of infrastructure investment.
StreetLight Data is seeking a Product Support Engineer to help our customers solve mobility problems using Streetlight Insight® (our SaaS on-demand platform), other StreetLight products, and the metrics they provide. This team member will work closely with planners, modelers, and engineers, helping them put Big Data to work for transportation.
In addition to providing comprehensive support, the Product Support Engineer will develop new materials and best practices that ensure our clients use StreetLight’s products to the maximum potential and with the highest levels of satisfaction.
This position reports to the Director, Support and is remote with the option to work out of any Jacobs’ offices in the US or Canada. Location based in ET or CT time zones strongly preferred.
$85,000 to $90,000 a year, with potential for bonus
Jacobs’ health and welfare benefits are designed to invest in you and in the things you care about. Your health. Your well-being. Your security. Your future. Eligible employees and their dependents may elect medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, and, if eligible, a deferred compensation plan and Executive Deferral Plan. Employees will also receive 17 days of vacation per year, seven paid holidays, plus floating holidays and caregiver leave. Hired applicants will be able to purchase company stock and have the opportunity to receive a performance discretionary bonus.
The salary range for this position is $85,000 -$90,000 (with potential for bonus). This range reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
StreetLight Data is an equal opportunity/affirmative action employer. StreetLight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We strive to always give 100%; we are resilient; we expect to fail and learn from failure; we expect perseverance in everything we do with an emphasis on the highest levels of quality.
We do what is right, not what is easy; we behave ethically, especially in regard to our special access to data resources; we treat everyone in the company with fairness.