STAFF SALESFORCE ENGINEER PROGRAM MANAGER SENIOR III

Introduction

Maryland Family and Medical Leave Insurance (FAMLI) makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department.

Our Digital Services team brings a modern and cross-disciplinary approach to creating, launching, and continuously improving the digital services powering paid leave in Maryland. The team is responsible for providing human-centered experiences to workers who need to take paid leave, employers who need to provide paid leave, and FAMLI staff who process claims and provide direct support to the public. This is a greenfield program and a rare chance to build a digital service from the ground up for the people of Maryland.

Our Staff Engineers are at the forefront of modernizing how the state approaches digital services delivery, helping define the standards and practices for future projects. This is a career-defining civic tech opportunity to transform digital services for the State of Maryland.

Resumes are acceptable as additional information, however, the application must be completed or it will be subject to rejection.

GRADE

25

LOCATION OF POSITION

100 S. Charles St.

Baltimore, Maryland 21201

Main Purpose of Job

The Staff Salesforce Engineer reports to the Director of Engineering within the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor. The Staff Salesforce Engineer manages Salesforce development and configuration for the FAMLI division. The Salesforce Staff Engineer works closely with our cross functional vendor teams and workstream leads to ensure that our configuration of Salesforce meets the needs of the program and integrates effectively into the larger ecosystem of FAMLI digital services.

POSITION DUTIES

Duties of this position include but are not limited to:

• Provides technical expertise to implement reliable, scalable, and secure Salesforce solutions.
• Works closely and collaboratively with workstream leads, the Customer Services team, and vendor teams to design and implement Salesforce solutions to meet program needs.
• Maintains technical direction and standards for Salesforce configuration, custom development, and integrations between Salesforce and other FAMLI applications.
• Works closely and collaboratively with Staff Engineers to identify and develop solutions that work within and improve the existing FAMLI technology and services ecosystem.
• Provides technical expertise to design and implement maintainable Salesforce solutions that favor out-of-the-box Salesforce functionality over custom development.
• Reviews and approves Salesforce configuration, integration, and development work from staff and contractors.
• Contributes to documentation, deployment processes, tests, performance, and security.
• Conducts technical discovery to understand the engineering risks and opportunities to inform the technical direction of FAMLI’s services.

Minimum Qualifications

Experience:

• 6 years of engineering and/or Salesforce architect experience
• 3 years of experience with Salesforce
• 1 year of experience working with Salesforce Public Sector Solutions

Desired Or Preferred Qualifications

• Salesforce Architect experience
• Experience building data integrations between Salesforce and other applications
• Experience with Benefit Management in Salesforce Public Sector Solutions
• Experience leading teams and/or projects
• Experience working closely with Product Management or Product Owners to make difficult decisions about feature prioritization
• Experience in providing thoughtful, clear, and constructive code review

You'll Fit Right In At FAMLI If

• You value autonomy in your work, strive to achieve mastery in your field, and are energized by a mission-driven organization
• You're strong and inclusive leader who loves helping teams grow and meet difficult challenges
• You're an excellent collaborator
• You are excited about solving complex human and organizational issues
• You're an organized person who has experience coordinating complex projects
• You're great at delegating ownership to capable people

Special Requirements

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications, including any required documentation, must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.

A resume and cover letter must be included for this position. Please upload one Word or PDF file that includes your combined resume and cover letter using the “Transcript” upload function or via the JobAps “Other” tab.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.

Benefits

This is a full-time, permanent position and eligible for full State benefits, which include:

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

To learn more, please click this link: State of Maryland Benefits of Employment

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

Maryland Department of Labor/ Office of Administration

Attn: Mercedes Peterman 25-005484-0012

100 S. Charles Street, Tower 1

Suite 5000 Baltimore, MD 21201

The MD State Application Form can be found online

Please contact: Mercedes.peterman2@maryland.gov or 410-230-6333 for additional information concerning the recruitment. Online applications are strongly preferred. A resume and cover letter are required for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab".

Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.