Senior Product Designer

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About The Role

SonderMind’s design team is looking to add a Senior Product Designer. In this role, you will take complex workflows and convert them into easy-to-use, seamless and delightful experiences that drive SonderMind's mission to redesign behavioral health. You will partner with stakeholders, product managers, and developers to shape end-to-end experiences from concept through release. Our ideal candidate has a strong understanding of all parts of the product design process, with a proven track record in designing new, innovative features, as well as iterating on existing features to create better user experiences. You must be comfortable leading design projects and working cross functionally in both autonomous and collaborative environments. You will join a strong team of product designers and report directly to the Head of Product Design.

Essential Functions

• Design product experiences that people love to use.
• Understand the humans using our software and create user-centered designs that are pleasurable to use, optimize workflows, and measurably solve pain points.
• Working with your Product Manager, actively create and contribute to the definition of OKRs and Roadmap.
• Work in partnership with your team’s product manager and engineers to design, iterate on, and implement features which measurably impact our quarterly OKRs.
• As a senior member of the design team, advocate for a high design quality bar within their own work and across squads.
• Collaborate with and present to leadership, peers, and cross-functional stakeholders (Leadership, Marketing, Clinical, Ops teams).
• Define opportunities for product or feature enhancements, and set design requirements by actively identifying user needs. Methods include conducting UX discovery workshops, data analysis and user research.
• Conduct user testing and evaluate the effectiveness of the product design.
• Ensure that designs meet accessibility standards and are compliant with industry regulations.
• Utilize and contribute to our design system and component libraries.
• Remain up-to-date on design best practices, industry trends, and consumer preferences.
• Some of the artifacts you will be responsible for include: UX Briefs, journey maps, detailed user flows, wireframes, high fidelity mockups, prototypes, design jira tickets and design specs.

What does success look like?

• As you settle into your new role, you will be surrounded by a dedicated group of talented designers. You will be integrated into an active cadence of Design Jams, pressure testing each other’s work, and supporting wherever is needed. You’ll hit the ground running and become familiar with our current product platforms and features, understand the product strategy and roadmaps, as well as the competitive space.

• After onboarding, you will be partnered with a Product Manager and expected to take ownership of the discovery and execution of UX/UI design within a dedicated product squad. You’ll be responsible for conducting user research and setting design requirements based on findings.

• Ultimately you will be measured on your ability to design well thought-out, human-centered solutions that are seamless experiences and are composed of strong visual user interfaces.

• The right fit includes someone who is:

• Actively curious, collaborative, and has a growth mindset.

• Maintains a strong track record of collaboration with cross-functional teams.

• Works closely with senior design leadership to garner regular feedback for success.

• Is strong at conducting, interpreting, and presenting qualitative and quantitative user feedback and research.

• Is accountable for the design work of the squad with excellent time and project management skills.

• Proactively identifies blockers to maintain momentum and manages multiple flexible workstreams to accommodate iteration and consistently make progress.

• Loves the details, but always keeps an eye toward the big picture.

Who You Are

Required Education/Experience

• 5-7 years of dedicated experience in digital product design, including user experience (UX) and user interface (UI) design disciplines.
• A well-rounded product design portfolio with result-driven case studies.
• Has experience designing for both desktop and mobile (native and responsive) platforms.
• Deep experience conducting user research and usability testing.
• Experience designing accessible experiences that are compliant with industry standards.
• Excellent verbal and written communication skills with experience in copywriting/UX writing.
• Strong working knowledge of design and productivity tools such as: Figma, Maze, Pendo, Loom, Jira, Confluence, Amplitude or equivalent.
• Knowledge of LLMs and GenAi tools, and experience creating projects utilizing emerging technologies
• Building and maintaining design systems

Preferred Education/Experience

• BA/BS in Design or HCI or equivalent certificate program in UX/UI Design
• Enterprise, SAAS and systems design experience preferred
• Mentoring designers
• Experience with HTML, CSS, Javascript, preferred but not required

Our Benefits

The anticipated salary rate for this role is between $150,000 - $165,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.