Technical Project Manager - 30637071882

Technical Project Manager

Location: Remote (LATAM or South Africa)

Compensation: $2000 - 3000/month

Working Hours: 9am - 5pm MST

About The Role

We're looking for a sharp, proactive Project Manager to lead our post-sale service delivery operations. This is a dual-role that combines client-facing project management with oversight of internal service execution — you’ll own delivery timelines, help teams stay aligned, and serve as the go-to person for customer questions and issue resolution.

You'll manage a team of 5-10 and play a hands-on role in refining processes, spotting inefficiencies, and ensuring seamless system implementations. You don’t need to code, but you should understand APIs, data integrity, and how digital tools connect — with a strong instinct for when things "look off."

We're a high-trust, high-performance team that hires for attitude, trust, and proven experience. If you bring great communication skills, technical fluency, and a drive to lead and improve systems, we want to hear from you.

Key Responsibilities

• Own the full post-sale delivery process: onboarding, setup, and long-term client success
• Manage 5-10 direct reports — assigning tasks, monitoring delivery, and coaching for high performance
• Act as the primary point of contact for customers, fielding questions and managing updates via calls, emails, and shared dashboards
• Learn and oversee the systems that power our service — including CRMs, data platforms, workflow tools, and API-connected tools
• Understand how data flows between tools, monitor for data quality or breakdowns, and escalate issues as needed
• Spot inefficiencies or risks in service delivery and work with internal teams to solve them proactively
• Collaborate cross-functionally with sales, product, engineering, and customer support
• Provide internal and external stakeholders with regular updates, reports, and documentation

What We’re Looking For

• 3+ years in project management, service delivery, client onboarding, or related roles
• Strong technical aptitude — you understand the “why” behind APIs and data structure, even if you’re not hands-on
• Excellent written and spoken English — confident managing client comms and leading status calls
• Previous experience managing a small team (ideally 5+ people)
• Highly organized and detail-oriented, with strong judgment and ownership mentality
• Comfortable managing multiple projects in a fast-paced, remote-first environment
• Familiar with CRMs, databases, spreadsheets, and tools like ClickUp, Trello, or Asana