Social Media Manager

🌎 Where: This is a fully remote role from the United States

🤝 Type: Full time role

Founded 23 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

Now, we're on the lookout for a passionate Social Media Manager to work with a leading nonprofit organization within the travel and tourism industry! 🏖️

Leverage your talent and enthusiasm for all things California—its stunning landscapes, vibrant cities, and unique culture. Be part of a team that inspires travelers from around the world to discover the magic of the Golden State 🌞

You are the client-facing leader of a team of Social Media Specialists, Engagement Specialists and Moderators who drive the day to day development and growth of this amazing new client’s online communities.

What You’ll Do 📅

• Provide guidance on best practices that ensure efficiently crafted quality 1:1 engagement, including responses to questions, concerns, and brand love.
• Lead the team in executing proactive strategies, including identifying engagement opportunities, commenting on brand-relevant content to build the brand’s reputation and reach.
• Guide the team to deliver insightful quarterly social media reports and monthly updates. You will compile and share data internally on team performance, merchandise wins, and highlight opportunities to further develop services.
• Supervise day-to-day social media community management for multiple brands, overseeing communications with consumers, fans, and communities on behalf of the brand across social channels.
• Craft process documentation and training materials to educate team members regarding different brands and voices, how guidance comes to life on social, as well as our workflows and tool usage.
• Stay on the pulse of what’s new in social; is knowledgeable about social platform capabilities and offerings (including Facebook, Instagram, Threads, X, TikTok, and YouTube). Lead revisions to engagement tactics and recommendations to clients in response to platform or community developments.
• Lead the development and client presentation of social media performance reports in collaboration with the Strategy & Insights teams, including defining KPIs and making recommendations based on performance.
• Has a key role in scope conversations for client contract renewals or ad hoc client requests to ensure scopes are aligned with team processes and client needs.
• Assist PM in escalating Sprinklr issues and requesting improvements.

About You 👇

📱Passionate and curious about social media, with an eye for trends and a love of internet culture.

💬Possesses excellent written and verbal communication skills, with flawless spelling, grammar, and proofreading.Creative and adept at crafting engaging copy based on the client’s brand and tone of voice.

🌞 Some cultural knowledge and interest in California, and the passion and drive to deepen your understanding of the California brand and product offering.

👀 Conscientious about attention to detail with the ability to multitask, prioritize, and balance multiple projects effectively without missing deadlines.

🤝 Strong collaborator and team player who does not hesitate to support the team, department, agency, and clients. Able to build and nurture relationships internally and externally.

🚀 Proactive problem solver who anticipates issues and identifies opportunities for increasing effectiveness and efficiency. Finds and implements solutions with minimal supervision.

✨ Commitment to excellence - developing high-quality work, taking full ownership of job responsibilities, and working non-standard hours when necessary.

🏅Takes pride in what we do, what we create, within Social Element and in our community.

Experience

• Four years of hands-on social media marketing experience with deep knowledge about social media communities.
• Working knowledge of social media platforms, including Instagram, Facebook, Threads, TikTok, X, YouTube, and their audiences.
• Travel and tourism experience is preferred but not required.

Social Element Values

✨ Bring the joy: Our people bring the joy by radiating energy, creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them!

🌟 Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity, leading the way with best-in-class solutions and innovative ideas.

🤗 Everyone’s welcome: We create an inclusive and respectful environment where communication is jargon-free, and everyone feels welcome

👐 We’ve got you: With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly.

🫶 Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real.

Benefits

_Please note these benefits are for US based employees only

_🏠 100% Remote working

🌞 33 days of holiday (including the bank holidays)

🎂 Birthday off🐕‍🦺 Annual Occasion Day off for an important event

🙏 1 Volunteer day off😷 Paid Sick time off

⚕️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered

🤓 Dental and Vision plans

🏦 FSA & HSA Options, with employer contribution to HSA on select plans

👴🏽👵 401k with employer matching

🌡️ Employer Paid Long-Term/Short-Term Disability

🧑‍🤝‍🧑 Enhanced family friendly policies

😴 Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.

👩‍⚕️ Wellbeing Support

🤗 3 x Wellbeing Days

🏖️ Flexible Fridays (Working half day)

The Hiring Process

🤝 Culture + Connect Call with one of Talent Team

✨ Skills + Experience Interview with the Associate Director

👑 Leading for Success Interview with Head of Talent + Chief People Officer

🧑‍🤝‍🧑 Task + Final Interview

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfill all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

✍️ How To Apply

If you're ready to make your mark with us, upload your resume and a cover letter explaining your personal/professional experience and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed!

• If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

Excited to embark on this journey with us? We can't wait to hear from you! ❤️