The Central Marketing & Creative Operations team enables Shopify to tell its stories to the world. We’re building a world-class operational practice that supports Marketing teams who advance our mission by demonstrating the transformational power of Shopify on a human-to-human level. We are obsessed with our audience, our impact, our output and Shopify’s values. Our ambition extends beyond just investing in marketing excellence; we envision a world of more entrepreneurs - and use our unique superpowers to provide evidence of Shopify’s unwielding support of merchants of all sizes, all around the world.

About The Role

Shopify's Marketing & Creative Operations department has big plans for 2025 and beyond and we’re looking for an experienced Manager, Marketing Operations to help us reach those goals. In this role you will report directly to the Director of Marketing & Creative Operations, and will work with Marketing and other stakeholders closely to ensure the overall system of a central command center is running smoothly, ensure our portfolio of priority programs is progressing as well as lead some of our largest, most complex and challenging problems.

You'll get to work alongside senior leaders on large scale transformation + operational improvement programs and projects that impact how we work as an organization. You will work closely with cross-functional teams to help our executives implement their vision while fundamentally improving the way we work. You will be directly paired with Marketing leadership in Commercial, Retail and Product Marketing, bringing together all elements of the marketing engine along the way.

As a Manager, Marketing Operations you will be responsible for successfully managing a small team of operations leads through most impactful programs across multiple departments at Shopify. Success means that your programs are delivered on time, on scope and on budget while ensuring deliverables meet high quality standards and all stakeholders are effectively engaged. You will be a master of connecting dots across the organization and accelerate everything that you touch. Your impact will be actualized through your work as well as your team’s.

Shopify is a tinkerer's paradise, and there is an opportunity for emerging technologies in this role, specifically AI. You will work closely with partners and your team to help unlock the potential of scaling and/or automating marketing workflows and quality by testing and implementing AI workflows.

You'll also have the opportunity to establish and contribute to the development of operational and programmatic best practices, with a north star of having more connected systems, data and people.

What You Will Do

Manage a small team of operations leads.
Plan, track, and accelerate marketing initiatives, working the orchestration of the foundational operating rhythm for marketing teams.
Orchestrate cross-functional collaboration and dependencies.
Support the development of marketing roadmaps.
Manage resourcing and prioritization processes within multiple teams/portfolios.
Implement and optimize executional systems for marketing activities, emphasizing systems of scale.
Establish and monitor measurement frameworks
Drive clarity and predictability in how marketing work gets done - through processes, transparency, and accountability.
Project manage high business priority projects as needed.
Advocate for quality across marketing operations
Contribute to a culture of focus, transparency, trade-off conversations, documenting learnings, measuring, and celebrating impact.
Utilize systems thinking to identify & build vehicles of scale that make marketing work more efficient and higher quality over time, reduce single points of failure, identify & eliminate duplicative overhead.
Practice clear and frequent communication to earn stakeholder trust and compel teams to action on shared vision and goals.
Embody leadership by shaping marketing practices and priorities, driving collective results, becoming a go-to POC, intentionally seeking to break silos, and embodying Shopify’s values.
Demonstrate ownership through strong initiative, execution, prioritization, decision-making, and follow-through.
Work independently to identify and solve problems with minimal direction
Identify, manage & mitigate risks
Establish success metrics and ensure they are being monitored / reported on
Actively learn and adapt to new AI capabilities and tools, sharing your Ws (and Ls!) with colleagues

What You Will Bring To The Table

Extensive experience in program management and / or operations in a leadership capacity.
Proven ability to turn a strategic vision into reality
Experience building, leading and managing teams
Be very comfortable working with emerging technologies and with technical resources (data scientists, developers, product managers etc…)
Exceptional attention to detail and organizational skills
Expert in driving work forward & holding teams accountable
Expert in running productive meetings
Excellent communication & problem solving skills
Experience working in tech companies and startups
Experience working in remote environments
Experience managing large scale change management & operational improvement programs / projects
Clear understanding of the Operations / Project Management Lifecycle and all of the steps and best practices required to take a program / project from start to finish
Ability to create and maintain trusted relationships with stakeholders and project teams
Experience developing best practices and processes around program delivery
Experience working directly with C-level executives
Ability to lead with emotional intelligence and be empathetic
Ability to perform under pressure and stay calm during any circumstances
Ability to roll up your sleeves and get knee deep into projects to ensure all details have been covered in order to successfully deliver on program objectives
An entrepreneurial mindset to deliver impact in ambiguous environments
Ability to consult & coach
You can create order out of chaos by asking tough questions and communicating
Have a positive, upbeat attitude with the ability to lead teams through challenging circumstances & situations

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Use AI tools reflexively as part of your fundamental workflow
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work