Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients.

Overview

As a Senior Consultant on the Marketing Operations team, you will be responsible for the outstanding delivery of Marketing Ops and Technology based engagements. You’ll have the opportunity to work with a team of experts to deliver end-to-end solutions focused on supporting our clients revenue growth. You’ll partner with clients to understand their goals, build trust and lay the foundation for a continued relationship.

Responsibilities

Effectively own all aspects of Project Delivery including; client email communication, consulting sessions, client discovery, providing recommendations & all executional work, requiring little to no supervision.
Implement, enable and optimize client’s technology ecosystems to facilitate revenue performance and execute against project deliverables.
Lead enterprise level discovery meetings and discuss requirements with audiences such as Marketing, Sales, IT, Operations, and Executive Leadership from a perspective tailored to their objectives.
Lead client-facing presentations to successfully communicate complex ideas, advice and solutions
Keep projects on track, providing thorough and consistent internal and external communication regarding status of projects/initiatives, next steps and potential blockers.
Understand the requirements of each initiative within the engagement and seek out information needed for successful, on-time delivery within budgeted hours.
Deliver on multiple client projects simultaneously identifying problems, synthesizing ideas, and implementing solutions
Train and empower client-side resources to take over our work and leverage frameworks that set them up for success
Create and socialize documentation throughout the duration of each project.
Maintain a strong working knowledge of current revenue marketing and sales operations trends.
Identify and surface outcomes consistently throughout the course of an engagement leading to subsequent projects, overages & retainer renewals.
Mentor team members to support the continued development of team resources and the team’s overall maturity growth.
Established across the organization as a SME on one or more of our core technologies, contributing often to help teammates learn, solve problems and share knowledge.
Deliver exceptional client engagements demonstrated through high NPS scores and repeat business.

Experience

5+ years of experience in marketing operations and/or revenue operations roles in house or within an agency setting
5-7+ years of tactical & strategic experience using Marketing Automation Technology such as Marketo, Pardot or Hubspot as well as CRM tools such as Salesforce and a demonstrated understanding of how this technology is leveraged by marketing teams.
Demonstrated experience creating marketing, sales and/or revenue process improvements that align people, process and technology and increase ROI
Foundational understanding of Marketing/Sales Operations technologies, strategies & best practices.
Experience in leveraging marketing and sales technologies to collect and analyze data and report on funnel health, attribution and effectively assess the ROI of demand gen efforts
Excellent time management skills with the ability to multitask in a fast-paced environment
Experience successfully working in fast–paced, entrepreneurial environments with minimal oversight
Desire and willingness to work in a collaborative, innovative, flexible and an Agile, team-oriented environment.
Previous consulting experience and Marketo/Adobe certification is a plus

Personal Characteristics

Strong leadership skills
Results oriented with the ability to balance business considerations
Detail and solution oriented, self-motivated, and able to align professional development goals with business goals
Phenomenal communication skills – presentation, verbal and written
Strong analytical, numerical, and reasoning abilities
Well-developed interpersonal skills. Ability to get along with diverse personalities and work well in a collaborative / team environment
A self-starter who can prioritize workload and pick up projects with little guidance
Confident, self-motivated, a quick learner, and assertive.
Comfortable with tight deadlines

Our Commitment to DEIB

We strive to champion diversity, equity, inclusion, and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences, perspectives, and viewpoints of our people, partners, and communities we serve. We are committed to providing knowledge and career opportunities to the next generation of digital marketers while championing diversity and equality in the workplace.

At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees.

We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, Hawaii, New York, New Jersey or Washington. The salary range for these residents is $90,000.00 to $118,000.00. Salary is based on several factors including but not limited to role, skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.