ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.

The Senior Product Designer possesses a balanced toolkit of research, interaction design, and prototyping capabilities. As a Senior Product Designer, you are capable of performing discovery research with users, creating journey maps and task flows, and developing prototypes to test your concepts and designs. You’re also adept at being excellent collaborative partners with our friends in Product and Engineering.

This is an opportunity to join one of LA’s fastest growing companies and have your thumbprint on the product that is actively disrupting the Home Services industry.

What You’ll Do

Collaborate and solution closely with stakeholders, product managers, designers, and developers to ship an extraordinary end-to-end user experience
Participate in user research and usability studies
Prototype flows, concepts, and interactions
Work closely with our design system team and developers to ensure the successful technical implementation of your work
Champion the tenets of good product design and leverage partnerships with others to build awareness throughout the organization
Interact with users to develop a solid understanding of their workflows, environments, needs and pain-points
Design experiences that are engaging, efficient, intuitive and solve real problems

What You’ll Need

Proven experience designing scalable, web-responsive, and user-centric consumer products
A strong design portfolio that shows off your process, reasoning and outcomes
You love collaborating but are also able to take ownership of entire projects
Excellent ability to develop and sustain relationships across teams and functions
Aptitude for providing design feedback and a genuine desire to help less experienced designers improve their skill sets
You thrive in a highly iterative process that involves listening, adapting, moving fast, talking with users, incorporating feedback, and constantly collaborating
Several years of experience working at a large-scale company

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.