Senior Data Center Operations Engineer

Job Description

NOTE:

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

This role will require to be in the Data Center Facility 5 Days a week at our Durham location. This is not a remote role.

As a Senior Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, and architecture.

What you get to do in this role:

• You will use your expertise in data center operations to engineer, implement, communicate, execute, and streamline processes including but not limited to security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break- fix.
• Help lead, develop, document, and evangelize a catalogue of standards and best practices for data center operations.
• Help lead and function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4+ years of experience in data centers operations and or facility operations with a record of increasing role responsibility.
• Experience in installing and troubleshooting telco circuits a must.
• Experience in a lead capacity on a project or team.
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable management, asset documentation and carrier engagement.
• Perform basic hands-on hardware break-fix with servers and network appliances.
• Deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security/compliance.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• Must be able to travel domestically and internationally.
• Excellent general documentation skills with emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies is a plus.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.
  Proven ability to lead cross-functional teams in highly technical, multi- disciplined projects.
• CompTIA A+, Server+ or Network+ certification is a plus.

GCS-23

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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