It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Global Marketing Program Senior Manager is responsible for the orchestration and operations that support the design, execution, and performance of ServiceNow’s global integrated marketing programs tailored to our most critical persona groups.

This role requires strong project management expertise and end-to-end marketing program and/or campaign experience. As a Sr. Program Manager, you are responsible for holding teams accountable to realize the end-to-end plan, as well as managing the overarching project plan, agencies, internal processes, internal communications, and budget.

Key Responsibilities

With a keen eye for detail and project management prowess, this role works across marketing teams to facilitate the execution of global integrated marketing program plans that support brand awareness, demand generation and pipeline acceleration, and adoption and renewals goals.

Operations responsibilities include –

Facilitates and leads cross-functional working sessions, including managing the agenda, working files, action items, and plan components
Designs and manages the comprehensive project plan including the campaign roadmap and deliverables timelines
Manages the overall program budget details, including working with agencies and our internal resource management and finance teams to complete SOWs, POs, and invoices
Ensures marketing plan is being socialized and measured as part of the organization’s overall rhythm of the business and QBRs.
Ensures program plan and its components are accurately captured and tracked in appropriate tools and reporting.
Designs and drives internal communications to ensure visibility of the plan to the appropriate audiences, including providing regular updates to Marketing leadership on plan and risks
Holds cross-functional team accountable to the execution and performance of the aligned plan

Cross-Functional Stakeholder Management –

This role requires a strong ability to lead by influence across various teams and levels. Cross-functional teams include members from:

Brand, Creative & Thought Leadership
Digital & Social
Product & Solution Marketing
Field & Demand Marketing
Partner Marketing
Events
Analytics & Insights

This role would also collaborate within a team of Marketing Program Managers to share best practices, drive standards for excellence, and connect dots across global programs and campaign plans.

Qualifications

Skill & Experience Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Curiosity for AI & Innovation: We’re looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must!
Proven marketing program management experience, including excellent project plan skills
Experience driving, designing or executing integrated marketing programs and/or campaigns
Understanding of marketing campaign performance and ability to translate it into business impact
Strong stakeholder management skills with ability to lead by influence to successfully drive cross-functional collaboration
Strong written and verbal communication skills
Marketing campaign and program management within the enterprise software industry is preferred
Domain knowledge in brand and creative, field marketing, digital marketing, and product and solution messaging to successfully facilitate collaboration and alignment is also ideal
Bachelor’s degree with 12+ years of marketing experience

FD21

_Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

_Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.