Level 1 Technical Support Engineer with german

Job Description

As a Level 1 Technical Support Agent, you will be the first point of contact for technical support in the vehicle repair process, supporting local dealer networks.

• Provide first-level support to repairers (dealerships/workshops)
• Communicate directly with repairers in their local language (german)
• Identify and understand technical issues encountered on vehicles
• Ensure that all recommended diagnostic steps and procedures are followed
• Provide solutions when available or guide repairers toward resolution
• Escalate complex cases to Level 2 support when needed
• Work in line with established technical assistance processes and standards

Your goal is to resolve technical incidents as quickly as possible and at the lowest cost, ensuring high-quality support for the network.

Key Responsibilities

• Manage and track support cases using internal systems (PAMIR)
• Ensure full traceability of each case
• Respect service level agreements (SLAs) and response times
• Handle an average of ~10 tickets per day
• Ensure timely resolution according to standard lead times

Qualifications

Technical Requirements:

• Experience in aftersales automotive and technical diagnostics
• Strong understanding of vehicle systems and components
• Familiarity with OTA (Over-the-Air) updates and software-related issues
• Ability to analyze technical problems and provide structured solutions
• Ability to clearly explain technical topics (written & verbal)

Soft Skills:

• Result-oriented and well-organized
• Strong communication skills (written and spoken)
• Customer-focused mindset
• Attention to detail and problem-solving attitude

Languages

✔️ Mandatory: Fluent in german

Contract:

• Initial contract: 6 months
• Possibility to extend up to 24 months, depending on project visibility

Collaboration:

• Open to B2B collaboration as well as standard employment

Please specify in your application the country you are applying for.

Additional Information

Our world is dynamic, full of opportunities and our clients and colleagues constantly inspire us. However, we know that performance and engagement also depend on a healthy work environment that values people and their well-being.

That’s why we have created a benefits package designed to make your life more comfortable in our team, where you can feel supported and appreciated.

Here’s what we offer:

• Meal vouchers 🍽️
• Easter and Christmas gift vouchers (discretionary): During the holidays, you will receive gift vouchers on a separate card, helping you enjoy shopping and surprise your loved ones with beautiful presents. 🎁
• Private clinic medical subscription: With the medical subscription we provide, you can ensure that your health is taken care of efficiently and comfortably. 🏥
• Discounts at partner dental clinics: Take advantage of discounts at our partner dental clinics to maintain your oral health at a more affordable price. 🦷
• Internal Courses: LinkedIn Learning and other internal tools💻
• Referral bonuses: We offer you attractive bonuses for recommending talented new colleagues. 💶
• Christmas party: An annual tradition that we look forward to, where we reconnect and enjoy together in a festive atmosphere! 🎉

Other benefits according to legal provisions:

• Reimbursement for glasses.👓
• Reimbursement for business travel.🚗

Let’s shape the future together!