Field Engineer (US)

About SeeTrue AI

SeeTrue’s state of the art AI platform provides real-time automatic threat detection at x-ray and CT checkpoints in airports, railway stations, and customs.

Being by far faster and more accurate than the human eye can ever be, our platform allows unparalleled operational cost reduction, while making our world a safer place to live in.

SeeTrue is revolutionizing the security screening world!

As a Field Engineer you will play a key role in delivering and supporting multiple projects, demos and PoCs in your region.

The role is located in New York, United States.

Responsibilities

• Delivery: Take an active part, hands-on, in delivery activities of projects and PoCs in your region

• Support: Troubleshoot issues at customers’ site or remotely, perform, training sessions and answer customers’ questions, be on-call

• Execute project plan to meet timelines

• Travel to customer sites is required

Qualifications

• A strong technical orientation - hardware and software
• Previous experience as a Tier 1 / 2 Customer Support engineer, Field Engineer, Technical Project Manager or equivalent
• Extensive hands-on experience with installing Linux/Ubuntu environments
• Demonstrate exceptional analytical thinking, problem solving and troubleshooting skills
• Strong execution record and exceptional time management skills
• Self-motivated, process-oriented and well organized
• Experience in Docker/Docker Compose - an advantage
• Experience in networking - an advantage
• Experience in databases - an advantage
• Background or hands-on past experience in passengers’ screening and screening technologies (specifically X-ray and CT) - an advantage