Operations Data Analyst

SeatGeek Enterprise is our innovative open-ecosystem enterprise ticketing software that allows teams, venues, and promoters to efficiently run their businesses and captivate fans.

We’re proud to partner with some of the most recognized names across the globe including the Dallas Cowboys, Brooklyn Nets, and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across NYC’s Broadway and London’s West End.

You will empower the implementations, support, and program management teams to reach their goals by using the systems, data and processes at your disposal. This role reports into the Head of Enterprise Operations and partners directly with the VP, Client Experience.

What you'll do

• Own adoption and delivery of key metrics and creation of supporting dashboards. Build dashboards and reports that surface key insights
• Maintain our reporting processes, spanning time tracking, productivity metrics, quality and customer satisfaction
• Create and maintain documentation on Client Experience processes, policies, and relevant training materials and assist with on-boarding new Client Experience hires
• Infuse respect and reliance on data and operations into the full Client Experience team culture
• Build automation and scalability and ensure seamless integration around systems, tools, and technology
• Partner with SeatGeek Enterprise Client Experience leadership to oversee day-to-day process execution and adherence to policies. Create operational excellence by continuously sharing best practices and enforcing process consistency across the Client Experience org
• Act as a liaison with other departments by understanding the Client Experience operating model and ensuring the integrity of information available through various system and reporting structures

What you have

• 1-3 years in operations or analytical role at a Software company with a large post-sale client experience (i.e., implementations, support, services) function
• 3+ years of professional experience with a focus in Process Improvement or Analytics, or a Client Experience practitioner (i.e., implementations, support) background preferred
• Comfort with building dashboards and reports in Salesforce
• Demonstrated experience using MS Excel/Google Sheets for analyzing data. Experience using other reporting tools are strong nice-to-haves
• Self-starter attitude and an interest working in a fast-paced cross-functional environment
• Strong process orientation with an eye for efficiency and opportunities for automation
• Excellent interpersonal and communication skills which can be demonstrated in person, over the phone and in writing
• A natural inclination towards relationship building. Comfortable playing an “enforcer” role while maintaining a positive “one team” attitude
• Experience working across cultures and timezones is a plus

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!