UX / Product Designer

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The UX Designer is responsible for using best-in-class design methodologies to translate user stories/requirements into elegant, intuitive designs, and working with their product and engineering partners to refine and deliver them as product features. This person must be highly engaged, proactive, extremely detail-oriented, and a collaborator with exceptional digital product/design and execution skills.

You Will

• Deliver thoughtful, effective, polished design deliverables, including generative & evaluative research, user flows, and lo/med/hi fidelity wireframes, and design metrics.
• Contribute to the digital design vision, strategy and direction; collaborate with product and development to execute successfully
• Work closely with insights (CXI, Data, etc.) and member-facing teams to understand constituents’ needs and behaviors, and effectively launch digital products, as well as partner with cross-functional teams to inform and influence business strategies through the consumer experience/digital lens
• Maintain a relentless focus on driving business outcomes through extraordinary digital experiences – monitor and analyze digital product and experience performance, making data-driven decisions to optimize and improve them
• Contribute to a culture of innovation, continuous improvement, and user-focused development
• Participate in the digital experience prioritization process to help the design team focus on the most critical projects
• Partner internally with stakeholders to resolve issues that arise throughout the implementation of products and services
• Drive and operate in an agile, nimble manner with a sense of urgency; move with “enough” data/insights, foster a change/adaptive mindset culture of continuous improvement
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor's degree in Design, User Experience, or related field
• 4+ years of experience as a UX or product designer working in a highly regulated, complex industry (e.g., insurance, health-tech, banking, fintech, etc.)
• Excellent interpersonal, communication and leadership skills, with the ability to influence partner teams and direction
• A user-focused mindset, ensuring that digital product development meets the needs and expectations of our users
• A collaborative spirit, aligned with SCAN’s mission (Helping Seniors Live Healthy & Independent Lives) and values
• Demonstrated experience working on and influencing cross-functional teams
• Experience in Medicare industry preferred
• Excellent written and verbal communication skills.
• Ability to work and deliver multiple projects simultaneously on tight deadlines
• Excellent organizational and project management skills
• Technical expertise - Advanced analytical skills
• Communication - Good communication and interpersonal skills

What's in it for you?

• Base Pay Range: $92,400 to $132,110 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.