Saralam Technologies is a global leader in software solutions and enterprise applications, specializing in Oracle BRM, Blockchain, AI, IoT, AEM, Enterprise Java, and Mobility. With over 15 years of expertise, we empower businesses by offering scalable, innovative, and cost-effective solutions. Our products, including OpenBRM, BRMToolBox, ThirdEye, and dCart, are market-proven for their simplicity, scalability, and ability to address real-world challenges. We ensure businesses stay ahead with our advanced billing and revenue management, AI-driven, and decentralized technologies. At Saralam Technologies, we combine deep enterprise tech knowledge with a focus on innovation to deliver secure, scalable, and future-ready solutions.

PRIMARY JOB PURPOSE Act as the primary technical lead on ServiceNow and integration with other systems and processes. Responsibilities include engaging with business to understand requirements, defining solution blueprints, developing and maintaining customizations, application integrations, producing software development lifecycle artifacts, performing PoC’s, communicating deliverables to the business and technology teams. Managing the overall technical product lifecycle and admin. Acting as a true product owner with deep technical and applied business process knowledge.

KEY POSITION ACCOUNTABILITIES

 Ultimate IT responsibility of the ServiceNow platform: Development, implementation and support ownership of ServiceNow CSM platform. Experience on FSM would be added advantage

 Ensuring standardisation, best practice and scalability.

 Manage Product roadmap, system upgrades and application dependencies.

 Work with business and other teams to define requirements and document solution design. Run meetings to gather business requirements, propose design options and conduct gap analysis. Convert requirements into a Solution Blueprints.

 Lead the design, configuration and testing of core ServiceNow CSM / FSM modules including hands-on configuration of the application using industry best practices.

 Create, modify, and maintain system customizations to all the scripting modules.

 Manage and coordinate JIRA, task estimations and risks, along with release process.

 Coordinate with consultant resources as needed for project delivery.

 Own the ServiceNow platform, acting as a lead in fixing the defects and developing the user stories.

 Manage support resources to ensure AMS is delivered in line with business expectations

 Generate user and technical documentation

 Attain high stakeholder satisfaction ensuring on-time, on-budget delivery with quality results

SELECTION CRITERIA

 BS Degree in IT (or equivalent)

 6-10 years experience in similar role

 Certified Servicenow Administrator and Certified Application Developer is preferred.

 Thorough Servicenow Customization & Configuration experience.

 Integrating Servicenow with other Applications.

 Experience using Jira and Servicenow.

 Good knowledge on Workflows, Flow designer, email notifications, Catalog items, Record producers and Ui Policies.

 Experience on JavaScript for integrations, email configuration, workflows and Clientscripts.

 Highly talented and problem solving individual with good hands on experience on various scripting modules like Clientscripts, UI policies, Script includes, Business rules

 Good Knowledge on creation of catalogs, records, portals, SLAs, Scheduled reports, Scheduled Jobs and order guides.

 Ability to assist with Support and work as a team.

 Strong experience in customising & configuring Servicenow solutions.

 Knowledge of CSM implementation best practices.

 Experience in agile development practices & methodologies.

 Excellent written and verbal communication skills to engage with all levels in the organization

 Highly detail oriented with excellent interpersonal and communication skills.

 Self motivated with ability to establish priorities and work independently

 Someone who can inspire, taking complex, technical subjects and make them easy to understand so that teams across the organisation can get behind designs

Apply Now:

If you're ready to take your career to next level and be part of a dynamic team, send me your cv nisha.i@saralam.tech

Let's build the future together at Saralam Technologies 🌟

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