Client Success Marketing Manager

The Role

SAPinsider is seeking a hands-on professional for our Client Success Marketing delivery team who is accountable for managing our valuable customer relationships and ensuring we deliver best-in-class customer experiences, from onboarding through renewal. The candidate must be passionate about marketing services, client delivery and actively engaging with internal cross-functional teams to ensure that clients receive the highest level of value from our marketing service programs.

This individual must be a high performing marketing services client delivery professional whose client delivery acumen is matched by a clear understanding of client retention, upselling and digital marketing services.

The Client Success Marketing Manager reports directly to VP Digital Services & Client Success.

Specific Responsibilities include:

Client Marketing Campaign Delivery

• Building relationships across all marketing functions across all clients including: event marketing, content marketing, lead generation marketing and advertising.
• Achieve revenue, on-time delivery, and client satisfaction goals for each client.
• Lead new client and renewal client kick off calls and program planning.
• Onboard each client to the Performance Insights marketing service platform assuring continuous usage and engagement with marketing campaign results.
• Conduct monthly/quarterly campaign reviews with each client to assure value realization and address any challenges observed.
• Conduct lead analysis, data scrub, results reporting, and delivery to clients for all campaigns.
• Deliver measurable marketing ROI results reporting to clients.

Professional Qualifications

The ideal candidate will possess:

• Ability to build lasting relationships with B2B enterprise technology marketing leaders.
• Proven ability to build and manage a high-performance client delivery in a marketing services environment.
• Strong understanding of list development and email campaign management.
• Experience in delivering content webinars to drive leads.
• Hands-on experience with website ad serving, conversions, and web traffic metrics.
• Direct user experience with Email Software, Webinar Platforms, HTML, CSS, social media platforms, Google Ad Manager, and marketing analytics.
• Excellent project skills with experience in Smartsheet's or comparable preferred.
• Exceptional written and speaking communication skills.
• BA or equivalent in marketing, communications a business discipline preferred.

Compensation

The Client Success Marketing Manager enjoys a competitive annual base salary and annual incentive bonus potential. In addition, the role participates in all SAPinsider employee benefit programs including healthcare coverage, life insurance, unlimited paid vacation, and 401K plan.

About SAPinsider: The Largest and Most Active, Global SAP Member Community

SAPinsider is an independent research and marketing services organization that owns the largest global SAP technology and line of business professional community with over 1,600,000 technology and business members. SAPinsiders are either currently using or considering using the SAP solution platform to enable digital transformation and operational excellence within their respective businesses. SAPinsider members depend on our guidance for their investments in SAP-based technologies.

SAPinsider works with SAP and its over 25,000 global solution and technology partners through its research and expert network to lead the market discussion across the SAPinsider community on what is working, which vendors can drive measurable value, new and emerging trends, and how to successfully implement technology-enabled process improvements.