Lead UX Designer

Role: Lead UX Designer

Rate: £700 p/d (Via Umbrella)

Location: Remote (UK Based)

Duration: 3 months initial – extensions highly likely

We’re looking for an experienced Lead UX Designer with a strong background in Service Design to lead a talented, multidisciplinary design team across six concurrent discovery projects.

You’ll be responsible for shaping and driving the user experience and service design direction for each discovery, ensuring user-centred design principles are at the heart of every output.

What you’ll be doing

• Lead and set the UX and interaction design approach across six discoveries.
• Manage and mentor a team of three Service Designers guiding them through discovery and concept development.
• Create and test interaction design concepts that address key user needs and business goals.
• Work collaboratively with cross-functional Scrum teams, including researchers, developers, product managers, and delivery leads.
• Ensure alignment with GDS standards and best practice in user-centred design.
• Contribute to a high proportion of international design work, ensuring inclusivity and accessibility across diverse user groups.

What we’re looking for

• Proven experience leading UX and Service Design across multiple complex discovery projects.
• Strong background in interaction design, prototyping, and user testing.
• Deep understanding of GDS principles, agile delivery, and government service design standards.
• Experience managing and mentoring other designers in multidisciplinary environments.
• Excellent stakeholder management and communication skills.

Why join?

This is an opportunity to lead meaningful, user-centred discovery work within a mature, design-led organisation that’s fully committed to UX, service design, and government best practice.

• You’ll be shaping how people interact with key services that have real impact — while working alongside a supportive, collaborative team that values high-quality design thinking.