Partner Program Manager, Service Track

About the Company

The organization operates in the digital agreement management industry, serving over 1.5 million customers and more than a billion people across 180 countries. It addresses the challenge of unlocking critical business data trapped within documents that were previously disconnected from core business systems. The organization's Intelligent Agreement Management platform enables companies to create, commit, and manage agreements more efficiently, simplifying business processes and reducing costs associated with traditional document handling.

About the Rol

eThe Partner Program Manager, Service Track is responsible for designing and scaling global partner programs that enhance engagement, enablement, and revenue growth across service-focused partners, including System Integrators, Managed Service Providers, Cloud Service Providers, and Customer Success partners. This individual contributor role leads cross-functional initiatives, develops scalable program frameworks, and integrates AI-driven insights and automation to deliver measurable value to both partners and the organization. The position reports to the Senior Director, Partner Programs and Success

.
Responsibiliti

• esDesign and implement the Service Track partner program for consulting, implementation, managed, and success services global
• lyDefine the partner journey with lifecycle phases, milestones, and benefits, incorporating AI to improve scale and performan
• ceBuild scalable global partner programs covering recruitment, onboarding, enablement, incentives, and performance management with AI-driven automation and analyti
• csEstablish program governance, KPIs, success metrics, and reporting caden
• ceMonitor program performance using analytics, predict partner outcomes, and refine programs based on data and feedba
• ckCollaborate with operations and analytics teams to integrate AI and automation into partner workflows aligned to business objectiv
• esPartner with cross-functional teams including channels, product, marketing, enablement, legal, finance, and operations to ensure smooth program executi
• onDevelop executive-level communications and presentations using AI-enhanced data visualization to support strategic decisio
• nsDefine and enhance the partner experience through AI personalization and digital engagement across portals, communications, and enableme

nt
Requireme

• nts8+ years of experience in partner programs, channel strategy, or ecosystem management within technology or SaaS compan
• iesExperience building partner programs for System Integrators, Managed Service Providers, or Cloud Service Provid
• ersExperience applying AI tools or automation to scale partner engagement and operati
• onsKnowledge of partner business models and how partners generate value through co-selling, activation, and customer succ
• essExperience designing incentive and benefits frameworks aligned with business go
• alsBachelor's degree in Business, Marketing, or related fi

eld
Nice to

• HaveStrong analytical and financial modeling skills to evaluate ROI and performance using AI insi
• ghtsProven ability to influence and collaborate across functions, regions, and partner segm
• entsExcellent communication, program management, and stakeholder engagement sk
• illsMaster of Business Administration (
• MBA)Familiarity with AI-powered partner management platforms, analytics tools, or enablement sys
• temsExperience launching and managing global SaaS partner prog
• ramsAbility to work effectively in a fast-paced, matrixed environ

ment
Compens

ationCompensation will be determined based on the candidate's experience, skills, and other relevant fac

tors.
Equal Opportunity Sta

tementOur client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national o

rigin.
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