Lead/Principal Brand Designer

Who we are

At the organization, the mission is to help businesses delight more customers. This journey began in 2011, and today more than 12,000 companies use this platform to provide outstanding customer support. The organization has been fully remote from the beginning, with a team of 140+ people around the world.

There is a love for crafting beautiful products and growing a business together, but the aim is also to do something bigger. The goal is to build a company that brings out the best in everyone and leaves the world a better place — a company that seeks balance between profit and purpose. That’s why the organization has been a Certified B Corporation since 2019 and has pledged 1% of equity back to the community.

The success of the organization hinges on hiring talented, high-accountability people who want to be part of creating a culture where everyone feels challenged and supported to do their best work. It is hoped that this excites you to join the organization.

Company values:

Happy to Help

Help is in the first name! The team shows up for one another — not out of obligation, but because there is an investment in the team’s collective success. Knowledge is shared freely, generosity leads the way, and empathy is practiced with teammates, customers, and the community.

Craft over Convention

Success relies on the quality and craft of the work put into the world. The status quo simply won’t work. Narrow focus, sweating every detail, and relentless pursuit of customer delight are essential.

Progress not Perfection

Achieving true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, there is a safe space for mistakes, the ability to identify them quickly, and use them to improve.

Own the Outcome

Owning the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.

Our impact

Brand Creative is a small but mighty in-house team of designers and developers. While the primary focus is to bring the product to market on the website, the team is well-rounded and supports many creative outputs from multi-channel brand campaigns to retreats and swag.

This team serves as arbiters of the brand. Everything customer-facing passes through the design team in some way. The work created is seen and used by several hundred thousand people every month, and it’s your job to ensure that every moment — no matter how big or small — looks, feels, and sounds like the organization.

About the Opportunity:

• The Lead/Principal Brand Designer is accountable for executing work that defines and evolves the look and feel of the organization’s brand.

• Work not only sets the visual standard for the team, but it is tethered to strategic initiatives and generates business impact.

• You will own and implement design systems, frameworks, and direction documents that serve as reference and starting points for the rest of the team.

• This team member is a multiplier that inspires and mentors teammates, fosters consistency across channels, and elevates the brand and the way the team works.

About you:

• You are a world-class visual designer with a keen attention to detail.

• You lead by example, and remain curious and consultative with teammates and cross-functional partners, seeing their feedback as critical to your work’s success.

• You communicate effectively and leverage prototyping and asynchronous techniques to move work forward, often handling multiple complex projects in tandem.

• You root work in performance metrics and business strategy, and pursue the most impactful tactics. If you see other opportunities, you speak up and propose them.

• You know when to use time-saving approaches and when to build new systems. You coordinate folks around the business to take projects from idea to completion.

• You are a role model and a culture leader who embraces ambiguity and finds ways to create clarity for yourself and coach your fellow teammates.

The Team

The Lead/Principal Brand Designer will report to the Creative Director, Matt Plays. Close collaboration will occur with everyone in the Revenue Org, including Content, Sales, Demand Gen, and Partnerships teams. Cross-functionally, there will be regular interaction with the Co-founder and VP of Product Design, Jared McDaniel, and the CPO, Scott Rocher. The role also works alongside support team members, product teams, and engineering.

Perks & Benefits

The organization offers a variety of perks and benefits to support you and your family. Offerings include healthcare coverage, wellness resources, and much more. Visit the careers page to learn more.

Hiring Guidelines:

All roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because the organization is a fully remote company and hires from many countries, visa sponsorship is not provided. Team members must be authorized to work from their home location.