Growth Marketing Manager

About the Opportunity:

The organization is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

This team is building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, the program aims to help them tackle what’s next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling, the organization is leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of a team who have joined from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

The team is growing fast, has paying customers, real revenue, an exciting roadmap and a strong sales pipeline. Over USD 50m has been raised from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

Global customers include:

• The largest telehealth company in Australia,

• The largest bank for teens in the US,

• One of the largest NFT marketplaces by trading volume,

• The leading virtual specialty-care platform in the US,

• One of the largest flexible rent-payment platforms in the US,

• One of the largest Web3 gaming companies

… and a handful of other enterprise customers with over 1 million support tickets a year.

What’s unique about this opportunity?

• Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. The team embraces a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. Commitment to building a diverse team is strong and folks from underrepresented backgrounds are especially encouraged to reach out. User obsession and eagerness to learn are valued over traditional credentials.

• High pay, high expectations, high performance. The intention is to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. The team receives the same monthly updates sent to investors because they are considered investors and owners too.

• On the technical cutting edge. With users, the organization is defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI-first company are — it’s white space to invent. The AI agent problems being solved are beyond the cutting edge at the biggest research labs. The organization is building on a modern tech stack, with Typescript, React/Remix, PrismaORM, NestJS and some Python sprinkled in.

• No nonsense recruitment process. The process is: 1) informal chats with Amy and Remy to present the pitch and understand candidate interests and goals, 2) a two day paid work trial where candidates come in and ship with the team. There’s no better way for each party to figure out if working together is a fit than to actually work together.

The organization is hiring a founding Growth Marketing Lead to own demand generation from the ground up. This person will build systems to drive pipeline, primarily through paid ads, SEO, account-based marketing, website optimization, and lead generation. The role offers broad autonomy on strategy and budget allocation and allows for experimentation with campaigns, community events, out of home advertising, or other tactics if the candidate has experience and sees an opportunity. This role is perfect for someone who wants broad ownership, thrives on experimentation, moves fast from strategy to execution, and prefers building the playbook rather than following one.

What you'll do:

• Build and manage demand generation programs across paid ads (LinkedIn, Google, display, etc.), SEO, content marketing, and other channels to drive qualified pipeline

• Design and execute account-based marketing campaigns including prospect mapping, personalized outreach, warm introductions, and retargeting to engage target accounts

• Own marketing technology and automation including lead scoring, email nurture sequences, attribution tracking, and budget optimization across the stack

• Plan and execute events including digital and in-person formats like fireside chats, workshops, and community gatherings with end-to-end lead capture and follow-up

• Partner with sales and product marketing on pipeline planning, ICP refinement, messaging alignment, and smooth lead handoff processes

• Track and optimize full-funnel performance including campaign metrics, lead quality, conversion rates, and run continuous experiments to improve results

The right candidate:

You have a track record of building demand programs that have generated pipeline at startups, growth-stage companies, or scrappy teams within larger organizations. You are comfortable setting strategy and executing campaigns yourself, and you understand what is required for early-stage growth

You might be a fit if you:

• B2B growth marketing experience at enterprise SaaS or AI startups

• Proven paid marketing expertise managing budgets across LinkedIn, Google Ads, and B2B channels

• Track record driving demand in B2B in a fully sales-led motion (not PLG)

• Built marketing systems with strong instincts for enterprise messaging and channels

• Strong analytical skills for optimizing CAC and ROI

• Experience or willingness to learn account-based marketing strategies and systems

• Excited to build growth systems that combine paid acquisition with direct engagement

If you don't quite match this and are from an under-represented background, you are strongly encouraged to reach out. It is known first hand that diverse teams are higher performing and the team is proud to reflect a broad spectrum of identities and lived experiences.