Data Analyst: Multiple Teams (Remote)

About the Company

The organization is a global software company serving the technology solution provider industry. It supports over 45,000 partners across North America, EMEA, and APAC by providing software that helps manage business operations, sales, service automation, and remote technology control. The company focuses on enabling its partners to deliver consistent and improved customer experiences.

About the Role

The Program Manager - AI Support Specialist plays a key role in ensuring successful interactions with partners by working closely with Service Delivery teams. This position focuses on delivering value through exceptional customer experiences and continuously improving support for end-customers and business partners. The role contributes to strengthening the company’s service delivery and partner relationships through effective program and service management.

Responsibilities

• Manage programs and service delivery processes to ensure partner success
• Collaborate with Service Delivery teams to enhance customer experience
• Drive continuous improvement in customer support services
• Oversee AI support and engineering initiatives within IT infrastructure
• Adapt technology and processes to meet business and partner needs

Qualifications

• 5+ years of experience in IT infrastructure management, including recent AI support and engineering
• At least 3 years of relevant experience in a related business capacity
• Bachelor’s degree in a related field or equivalent business experience

Required Skills

• Expertise in cloud platforms (AWS, Azure, Google Cloud) and AI technologies, including familiarity with machine learning frameworks and tools
• Ability to manage projects independently with limited supervision
• Advanced knowledge of the field and ability to adapt to new technologies and processes
• Strong oral and written communication skills for diverse audiences
• Strong organizational skills with the ability to prioritize multiple tasks
• Ability to remain calm under pressure in a fast-paced, dynamic environment

Preferred Skills

• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect
• AI-related certifications

Pay range and compensation package

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Remote Hunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.