Brand Designer

About the Organization

The organization is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, this team empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, this program is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen.

The organization was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire this team in 2020 and completed the transaction in 2022. The organization joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, this team spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, the program announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in the vision and fuels the next chapter of growth: expanding the AI-native platform, accelerating product innovation, and scaling the exceptional team.

This group is made up of passionate and collaborative people who really care about what they do and the people they help. Individuals are sought who are passionate about enhancing the customer service experience for everyone involved, as it's the core of the mission. The organization is growing with no plans of slowing down. Individuals who want to learn and be challenged every day are actively sought. The program has also transitioned to a remote friendly company, with team members located throughout the U.S. coming together for an annual gathering each year.

About the Opportunity:

Looking for a Brand Designer to elevate the organization’s visual identity across every touchpoint from campaigns and events to digital channels and thought leadership content. As part of the brand and marketing team, this role will help shape how the world sees and experiences the organization.

This opportunity is perfect for a highly creative, detail-oriented designer who thrives in fast-paced environments and loves balancing big-idea concepting with pixel-perfect execution.

Responsibilities:

• Brand Leadership: Evolve and uphold the organization’s brand system, ensuring consistency while pushing creative boundaries

• Campaign Design: Concept, design, and deliver assets for integrated marketing campaigns (digital, social, email, events, print, video)

• Content Creation: Collaborate with marketing, product, and sales teams to create engaging visuals for presentations, case studies, product launches, and customer stories

• Creative Strategy: Partner with the Creative Director to translate business objectives into compelling visual storytelling

• Cross-Functional Collaboration: Work closely with copywriters, marketers, and product designers to maintain a unified brand voice and experience

• Innovation: Stay on top of design trends and bring fresh ideas to help the organization stand out in a competitive market

• Mentorship: Provide guidance and feedback to agency partners

Requirements:

• 5+ years of professional experience in brand, marketing, or visual design (preferably in SaaS, B2B, and/or tech)

• A portfolio showcasing a strong foundation in typography, layout, color, and digital-first design

• Expertise with Adobe Creative Suite, Figma, and designing with motion in mind (After Effects, Premiere, etc. a plus)

• Experience developing creative concepts for multi-channel campaigns

• Strong communication skills you can present ideas clearly and persuasively to both creative and non-creative stakeholders

• A systems-thinker who can balance creativity with brand consistency

• Passion for collaboration, curiosity, and pushing creative boundaries

Nice to Haves:

While generalists who can flex across many mediums are valued, candidates who bring deeper expertise in specific areas are also encouraged, such as:

• Web Design & Development: Designing responsive landing pages, collaborating with developers, or bringing interactive experiences to life (HTML/CSS knowledge a plus)

• Motion Design & Animation: Creating engaging animations, micro-interactions, or motion systems using tools like After Effects, Lottie, or similar

HIPAA Compliance:

All roles at the organization may involve handling sensitive personal data.

Benefits:

The organization offers an array of benefits including competitive salaries and stock options. In the U.S. 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy are offered; in the UK there is also pension, supplemental health insurance and other perks.

Diversity & Inclusion at the Organization:

The organization is committed to bringing together individuals from different backgrounds and perspectives. An inclusive environment is fostered where everyone can thrive, feel a sense of belonging, and do great work together. The organization is proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.