Engineering Operations Manager

For this role, we are considering applicants in both the United States & the United Kingdom.

OUR MISSION

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are looking for a highly motivated Engineering Operations Program Manager to aid in optimizing, improving and scaling our R&D team and effectiveness. This role will focus on cross-functional programs, R&D specific programs, team efficiency, vendor and budget management, and operational excellence. The end goal is ensuring that our R&D organizations are set up for success in delivering world-class automation solutions.

Engineering Operations & Program Management

• Take ownership for, define, and drive cross functional programs (e.g. with marketing, sales, customers, partners, etc.)
• Develop programs and structure implementation of best practices, processes, and tools to optimize engineering operations.
• Create or align programs within R&D to accomplish Redwood’s strategic goals
• Define and track key performance indicators (KPIs) and operational metrics to measure and improve R&D effectiveness; and communicate results transparently
• Partner with cross-functional teams, including Product, Finance, IT, HR, Security, and Compliance, to align R&D operations with business goals.
• Establish and maintain operational dashboards to provide real-time insights into engineering performance.

Vendor & Budget Management

• Support vendor selection, negotiation, and contract management for engineering tools, cloud services, and third-party software.
• Track and optimize vendor relationships to ensure cost-effectiveness, service quality, and compliance.
• Help develop and manage engineering budgets, ensuring alignment with company financial objectives and maximizing return on investment.
• Collaborate with finance teams on projects related to R&D spend and planning

YOUR EXPERIENCE

• 5+ years of experience in engineering operations, technical program management, or a related role within a SaaS or cloud-based company.
• Strong expertise in vendor management, contract negotiation, and budget planning.
• Experience working with engineering teams, DevOps, and cloud infrastructure (AWS, GCP, or Azure).
• Proficiency in program management methodologies (Agile, SAFe, general planning, etc.).
• Strong analytical and problem-solving skills, with experience in data-driven decision-making and process optimization.
• Excellent communication and stakeholder management skills, with the ability to collaborate across technical and non-technical teams.
• Experience in procurement, licensing, and cost optimization strategies for engineering tools and cloud services.
• Knowledge of engineering metrics, KPIs, and operational dashboards.
• Familiarity with financial planning tools and cloud cost management platforms.
• Understanding of security, compliance, and governance considerations in SaaS environments.