UX Designer

Role: UX Designer – AI & Customer Support Products

Start Date: ASAP

End Date: 6Months+ extension possible

Language: English

Capacity: 5 days a week

Remote/Onsite: 100% Remote

Job Summary:

We are looking for a skilled UX Designer with a strong command of Figma and a proven track record in designing intuitive, user-centric experiences for AI-powered products, such as chatbots, AI agents, and customer support platforms. You’ll work closely with product, engineering, and AI teams to craft seamless and intelligent user journeys while ensuring your designs adhere to responsive design principles and are consistent with design guidelines and Design Language Systems (DLS). Additionally, experience with agentic AI, agent assist, video platforms, and edtech content platform applications is highly desirable.

Key Responsibilities

• Design end-to-end user experiences and flows for AI-driven products and tools.
• Translate complex AI logic and customer support use cases into intuitive UI/UX solutions that are responsive across devices and platforms.
• Maintain consistency with the Design Language System (DLS), ensuring designs align with the brand’s visual identity, tone, and interaction principles.
• Rapidly prototype and iterate designs using Figma, ensuring they are adaptable and scalable for both desktop and mobile platforms.
• Ensure adherence to design guidelines and best practices, focusing on usability, accessibility, and performance across multiple devices.
• Collaborate with cross-functional teams (Product, Engineering, Data Science) to align UX with technical capabilities and business goals.
• Conduct user research and usability testing to inform design decisions.
• Deliver polished visuals, responsive layouts, and specifications ready for implementation.
• Proficient in using Figma plugins such as Figma to HTML, CSS & Tailwind generator, Anima, and others to streamline handoff, enhance design-to-code workflows, and accelerate prototyping.
• Exposure to generative AI tools/plugins to create code from Figma.

Requirements:

• 3+ years of experience in UX design, with a strong portfolio focused on AI, SaaS, or edtech.
• Expertise in Figma, including components, prototyping, and collaboration tools.
• Strong experience with responsive design principles and designing for a range of screen sizes (desktop, tablet, mobile).
• Familiarity with Design Language Systems (DLS) and the ability to create consistent, scalable design solutions that align with established guidelines 14.
• Familiarity with conversational UX, chat interfaces, and AI/ML-driven experiences.
• Strong understanding of user-cantered design principles and accessibility standards.
• Excellent communication and collaboration skills.

Preferred:

• Experience working with AI teams or contributing to intelligent system design.
• Understanding of AI agents, ticketing systems, or chatbot behaviour design.
• Experience with agentic AI, agent assist, video platforms, and edtech content platform applications.