Project Manager - ServiceNow

Roles & Responsibilities

The ServiceNow Project Manager is ultimately responsible for the quality and efficiency including both technical issues and business processes.

• The Project Manager must have the organizational authority to execute the requirements. The Project Lead must assign tasks to personnel, supervise ongoing technical efforts, and manage overall performance.
• The Project Manager must manage the project’s scope and timeline, coordinate sprints, and work with product owners to handle backlogs and new requests, ensuring deliverables are up to quality standards at the end of each sprint.
• This individual must have the ultimate authority to commit to the organization and make decisions for the organization in response to government issues, concerns, and problems. This person must be readily available to respond to the government’s questions, concerns, and comments, as well as be proactive in alerting the government of contractual and programmatic issues.

Qualifications

The Project Manager must have the following demonstrated experience and/or knowledge:

• Minimum of 8 years of experience in the management and control of IT projects.
• Minimum 5 years of experience managing a large ServiceNow based customer service user base and ITIL best practices III. Expert knowledge of ServiceNow
• Possess excellent written and verbal communication skills, including experience in presenting material to senior government officials.
• Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or subcontractors)
• Expert knowledge of ITIL processes and procedures
• PMP certification or B.S. degree in Computer Information Systems or related Information Technology discipline. M.S. in a related IT field preferred.