Software Engineer

Platform Development & Customization

• Design, develop, configure, and customize ServiceNow applications and modules.
• Build and maintain Service Catalogs, Record Producers, Workflows, Flow Designer automations, and UI Policies.
• Develop Business Rules, Client Scripts, Script Includes, ACLs, UI Actions, Notifications, and Scheduled Jobs.
• Configure ServiceNow forms, portals, dashboards, and reports.
• Develop reusable scoped applications and custom modules.
• Support platform upgrades, patching, and release management.

Integrations & Automation

• Develop REST/SOAP API integrations between ServiceNow and enterprise systems.
• Integrate ServiceNow with Azure AD, Okta, SCCM, LDAP, SAP, Salesforce, Workday, AWS, Jira, and monitoring tools.
• Build orchestration workflows and automation solutions using IntegrationHub and Flow Designer.
• Develop inbound/outbound integrations and MID Server configurations.
• Automate incident, request, change, asset, and problem management processes.

ITSM / ITOM / CMDB

• Configure and support ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Implement CMDB, Discovery, Service Mapping, and ITOM capabilities.
• Support Asset Management and Software Asset Management processes.
• Maintain CMDB data quality, governance, and relationship mapping.
• Support event management and operational monitoring integrations.

Agile Delivery & Collaboration

• Participate in Agile/Scrum ceremonies including sprint planning, backlog grooming, and retrospectives.
• Collaborate with product owners, architects, business analysts, QA teams, and stakeholders.
• Translate business requirements into scalable technical solutions.
• Create technical documentation, implementation guides, and support documentation.
• Support UAT, production deployments, and post-production support.

Security & Governance

• Ensure platform security, role-based access control, and compliance standards.
• Follow ServiceNow development best practices and governance standards.
• Support audit, compliance, and enterprise change management processes.

Required Qualifications

• 4+ years of ServiceNow development experience.
• Strong hands-on experience with ITSM modules.
• Expertise in JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Experience building REST and SOAP integrations.
• Experience with CMDB, Discovery, and Service Catalog.
• Strong understanding of ITIL processes.
• Experience with Agile/Scrum delivery methodologies.
• Experience with Service Portal or Employee Center.
• Strong troubleshooting and debugging skills.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in Computer Science, Information Systems, or related field.

Preferred Qualifications

• ServiceNow CSA (Certified System Administrator).
• CAD (Certified Application Developer).
• CIS certifications (ITSM, ITOM, HRSD, CSM).
• Experience with ServiceNow HRSD, CSM, ITOM, SecOps, or GRC.
• Experience with IntegrationHub and Automation Engine.
• Experience with cloud platforms like AWS or Azure.
• Experience with CI/CD pipelines and DevOps practices.
• Knowledge of AngularJS within ServiceNow.
• Experience with ATF (Automated Test Framework).

Must-Have Skills for Screening

Core Mandatory Skills

• ServiceNow Development
• ITSM
• CMDB
• JavaScript
• Business Rules
• Client Scripts
• Flow Designer
• REST API
• IntegrationHub
• Service Catalog
• Glide APIs
• Service Portal
• Discovery
• Incident Management
• Change Management
• Agile/Scrum