Master Data Analyst

Role: MDM Product Owner

Location: Remote and Travel once in Quarter to Mexico City

Type: Full time

Reports To:

About the Role: We are seeking an MDM Operations Analyst to support the day-to-day execution, monitoring, and maintenance of our Profisee Master Data Management (MDM) platform and customer mastering processes. This role ensures customer golden records are processed accurately, operational workflows run reliably, and data quality issues are identified and resolved quickly.

The MDM Operations Analyst partners closely with the MDM Engineer, MDM Product Owner, Data Governance, and business teams to maintain stable platform operations, steward data quality, and support enterprise Customer 360 initiatives.

What You’ll Do

Operational Monitoring & Issue Management

• Monitor daily Profiesee jobs, matching/merging processes, exception queues, and data ingestion workflows.

• Investigate and resolve data quality issues, exceptions, and load failures; escalate technical issues to the MDM Engineer as needed.

• Track and triage operational incidents, ensuring timely root-cause analysis and remediation.

Data Stewardship Support & Quality Management

• Review and validate customer records requiring stewardship intervention (duplicates, conflicts, incomplete data).

• Support execution of data quality rules, profiling routines, and data validations within Profisee.

• Publish and update operational dashboards, KPIs, and quality scorecards.

Process Execution & Documentation

• Execute routine operational tasks such as manual match reviews, hierarchy updates, and stewardship workflow approvals (as authorized).

• Maintain runbooks, operational SOPs, troubleshooting guides, and integration process documentation.

• Support UAT and regression testing for platform releases and rule changes.

Collaboration & Continuous Improvement

• Work closely with the MDM Engineer to improve automation, optimize match rules, and reduce manual intervention.

• Partner with Data Governance to operationalize stewardship processes and ensure adherence to standards.

• Provide insights to the MDM Product Owner to enhance backlog prioritization, SLA definitions, and service improvements.

What You Bring

• 2–4+ years experience in data operations, data quality, or stewardship roles.

• Familiarity with Profisee or another MDM platform (Reltio, Informatica, Ataccama, Semarchy).

• Experience monitoring and supporting data pipelines, matching/merging processes, and master data workflows.

• Strong SQL skills and comfort working with large datasets to investigate discrepancies and perform reconciliations.

• Attention to detail, strong analytical skills, and the ability to spot data anomalies quickly.

• Excellent communication skills and ability to partner with technical and business stakeholders.

Preferred Qualifications

• Experience with customer data, CRM systems, or Customer 360 programs.

• Exposure to Azure Data Factory, SQL Server, or similar data integration technologies.

• Background in regulated environments (financial services, healthcare).

• Experience working with data governance or data quality frameworks.

Why Join Us

This role is essential to ensuring trusted, high-quality customer data flows throughout the organization.

You will help maintain the integrity of our Customer Master and play a key role in improving analytics trust, operational efficiency, and the customer experience.