Brand Marketing Specialist

Job Description: Content & Communications Manager

About the Role:

We’re looking for a proactive, results-oriented Content & Communications Manager to own our voice across every digital touchpoint. You’ll drive our content strategy end-to-end: from website copy and blogs to social, paid campaigns, and customer communications. This role sits at the intersection of marketing, product, and customer success—so you need to be as comfortable crafting a story as you are rolling up your sleeves and collaborating cross-functionally.

What You’ll Do:

Write, manage, and update all website and blog content.

Develop and execute a content strategy that fuels organic growth, drives engagement, and supports paid campaigns.

Own our newsletter: planning, writing, and distributing to keep our audience engaged and informed.

Build and manage a regular cadence of organic social posts and paid campaigns (in partnership with the digital team).

Develop customer success stories, case studies, and playbooks that show the real value we deliver.

Plan, script, and coordinate webinars with internal and external stakeholders.

Work closely with product and CSM teams to translate features and feedback into compelling content.

Ensure brand consistency and clear messaging across every touchpoint.

Who You Are:

5+ years in B2B SaaS content, marketing, or communications roles (or similar).

A strong writer with a portfolio that spans web, blog, email, and social.

Proven experience developing and executing content strategies that drive real results—not just clicks.

Hands-on with CMS platforms, email tools, and basic analytics (no need to be a developer, but you know how to get things live and measure impact).

Highly collaborative, detail-oriented, and obsessed with clarity and value.

Comfortable working in a fast-moving, sometimes ambiguous environment.

Nice to Have:

Experience with webinars, playbooks, and customer stories in SaaS or QSR.

Knowledge of paid digital campaigns (especially LinkedIn, Meta, Google).