While most Autonomous Vehicle (AV) technology companies are stuck in R&D mode, Pronto is a world-leader in commercializing AV tech via our Autonomous Haulage System, which is automating haulage operations at mines and quarries around the world. Pronto’s team of Silicon Valley veterans has been at the forefront of every major AV development over the past 20 years, with a relentless focus on commercializing the technology, leading to our current specialization in off-road applications. This focus and our decades of experience have put Pronto on a track to become the world’s first profitable AV technology company.

Pronto automates the machines and operations that power the global economy. Founded in 2018, our team has been at the forefront of major milestones in self-driving and robotics, including the first, and only, fully autonomous cross-country drive from California to New York.

Our first product is an Autonomous Haulage System (AHS) that enables mines, quarries, and construction sites to deploy autonomous vehicles inside their existing operations to improve site safety and add efficiency gains.

Pronto is seeking a highly motivated Customer Success Manager or Mining Engineer to help us deploy our AHS all over the world by managing our operations, customer relationships, and drive project success.

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About the role**

Demonstrate a “Safety First” mindset
Oversee on-site implementation and operation of autonomous haulage systems at client mine sites worldwide
Collaborate with site management to integrate our autonomous technology into existing mining operations
Troubleshoot technical issues and optimize system performance in diverse mining environments
Develop and implement standard operating procedures for autonomous fleet deployment
Train client personnel on safe operation and maintenance of autonomous systems
Evaluate site conditions and develop customized implementation plans
Document deployment processes and contribute to continuous improvement initiatives
Serve as the technical liaison between our engineering team and mining clients
Monitor system performance and collect data for analysis and optimization
Manage operator schedules, testing schedules,policy adherence on site, etc.
Enforce MSHA compliance

Qualifications

Preferred: Bachelor’s Degree in Mining Engineering or related
Experience: 0-4 years in mining operations, preferably with exposure to autonomous systems
Experience managing a fleet of Heavy Machinery such as haul trucks
Safety-focused mindset and commitment to regulatory compliance, specifically relating to MSHA
Excellent problem-solving abilities and technical troubleshooting skills
Outstanding communication and relationship management capabilities
Willingness to travel extensively (80-90% travel required) to mining sites worldwide

Preferred Qualifications