Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we’re known for pushing the boundaries of what’s possible in customer experience technology.

About This Role

We're seeking a talented Mid-Level UX Designer to join our growing design team. In this role, you'll independently lead design projects while collaborating with cross-functional teams to create exceptional user experiences. You'll own the complete design process for key features and product areas, balancing user needs with business objectives to deliver impactful solutions.

This position is ideal for an experienced designer ready to take on greater ownership and help mentor junior team members while continuing to grow their strategic design thinking skills.

What You'll Do

Lead Design Projects

Own the complete UX design process for assigned features or product areas from concept to implementation
Make independent design decisions while collaborating with stakeholders for input and feedback
Define and document comprehensive design requirements and specifications
Present design solutions to leadership and defend your design rationale with confidence

Drive User-Centered Design

Plan and execute user research studies including interviews, surveys, and usability testing
Synthesize research findings into actionable insights and design recommendations
Create and maintain user personas, journey maps, design system and other essential UX artifacts
Analyze user behavior data to identify opportunities for experience improvements
Validate design decisions through iterative testing and refinement

Create Exceptional Experiences

Design comprehensive wireframes, user flows, and information architecture
Develop detailed mockups and interactive prototypes that bring ideas to life
Ensure all designs meet accessibility standards (WCAG 2.1 AA) and inclusive design principles
Create responsive designs optimized for multiple devices and screen sizes
Contribute to and help maintain our design system components and guidelines

Collaborate Across Teams

Partner closely with product managers to refine requirements and project scope
Work with engineering teams to ensure accurate and high-quality implementation
Facilitate design reviews and incorporate stakeholder feedback effectively
Communicate design decisions clearly to both technical and business audiences
Actively participate in agile ceremonies and sprint planning sessions

Mentor and Grow

Provide guidance, feedback, and support to junior UX designers on the team
Contribute to team knowledge sharing, best practices, and design process improvements
Participate in design critiques and offer constructive feedback to teammates
Help establish and refine design workflows and standards

What You'll Bring

Required Experience

3-5 years of professional UX design experience with a strong portfolio showcasing your design process and problem-solving abilities
Bachelor's degree in Design, HCI, Psychology, or related field (or equivalent professional experience)
Proven experience working effectively in agile development environments
Track record of successfully leading design projects from concept to launch

Technical Expertise

Expert-level proficiency in Figma, Sketch, or similar design tools
Strong experience with prototyping tools such as InVision, Principle, or Framer
Basic understanding of HTML/CSS and development constraints
Hands-on experience with user research tools and methodologies
Familiarity with analytics platforms (Google Analytics, Hotjar, Mixpanel, etc.)

Core Design Skills

Deep understanding of user-centered design principles and best practices
Strong information architecture and interaction design capabilities
Knowledge of accessibility guidelines and commitment to inclusive design
Experience with design systems and component-based design approaches
Understanding of responsive and mobile-first design methodologies

Personal Qualities

Excellent verbal and written communication skills with ability to present to diverse audiences
Strong analytical and problem-solving mindset with attention to detail
Ability to work independently while thriving in collaborative team environments
Excellent time management skills and ability to juggle multiple projects
Genuine empathy for users and understanding of stakeholder needs

Bonus Points For

Experience in [relevant industry/product type for your company]
Advanced research methodology knowledge (card sorting, tree testing, diary studies)
User research and testing experience
Understanding of business metrics, KPIs, and how design impacts business outcomes
Experience with design operations or process improvement initiatives

Why Pronetx

Join a team of thought leaders who have shaped the evolution of cloud-based customer experience solutions. You’ll work on innovative projects implementing next-generation technologies while having the opportunity to influence the future of customer experience technology. Our collaborative culture encourages pushing boundaries while ensuring practical, scalable solutions for our clients.

What You Can Expect

Impactful Work: Lead design for features used by thousands of users and directly influence product direction
Growth Opportunities: Clear path for advancement to Senior UX Designer, Design Lead, or specialized roles
Collaborative Culture: Work with talented product managers, engineers, and fellow designers who value great design
Learning & Development: Budget for conferences, courses, and design tool subscriptions
Work-Life Balance: Flexible hours/remote options/PTO policy

Compensation & Benefits

Competitive salary commensurate with experience
Health, dental, and vision insurance
Professional development budget
Flexible work arrangements

Ready to Apply?

Click to apply and share your portfolio with us, showcasing your UX design process, including case studies that demonstrate your problem-solving approach and impact. We'd love to see examples of user research, wireframes, prototypes, and final designs along with the story of how you got there.

We're an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.

Send your portfolio to hr@pronetx.com with the subject line: [Your Name] UX Designer Portfolio

Questions? Contact us at hr@pronetx.com