_The Digital Experience Design Lead is a key role in our organization, focusing on designing the user journey for different segments of our product. The individual in this role is responsible for facilitating and leading the design process across all phases, including research, problem framing, ideation, prototyping, and experimentation. This role includes mentoring designers, establishing design strategies, and fostering the implementation of design thinking principles throughout the organization. They will work closely with cross-functional teams to create innovative, user-centric solutions that support both the business and the customer journey.

What You’ll Bring To The Role

Lead and facilitate the digital experience design strategy for different product segments to ensure an exceptional and seamless customer journey, taking into account all phases of the design process.
Actively mentor and guide a team of designers, providing guidance and oversight throughout all phases of the design process, from research to experimentation.
Collaborate with cross-functional teams, including Product Management, Engineering, and Marketing, to deliver on product goals and enhance user experience.
Facilitate user research, problem framing, ideation, prototyping, and experimentation to validate design solutions and continuously improve user satisfaction and business performance.
Conduct and lead design thinking workshops to encourage innovative thinking, alignment, and problem-solving.
Manage all phases of the design process to meet project objectives and deliver on time and on budget.
Advocate for the customer by presenting user-centered design ideas and data-driven solutions to stakeholders at all levels of the organization.

Role Qualifications

Bachelor’s degree in UX Design, Graphic Design, HCI, or related field, or equivalent experience
Minimum 7-10 years of professional experience in a design role with at least 3 years in a leadership role.
Extensive experience in facilitating and leading the design process across all phases; from research to prototyping and experimentation.
A portfolio demonstrating both creative thinking and the delivery of effective user experience solutions.
Proven experience in design thinking and facilitation.
Familiarity with tools such as Figma, Sketch, InVision, or other relevant design software. Strong leadership skills, with a demonstrated ability to mentor and develop design teams
Exceptional visual and interactive design skills, with the ability to articulate design rationale and decisions.
Ability to leverage data, user feedback, and market analysis to drive informed design decisions across all phases of the design process.
Excellent facilitation skills, with the ability to lead design thinking workshops, ideation sessions, and foster an innovative and collaborative environment.
Excellent written and verbal communication skills, with the ability to effectively present and justify design concepts to stakeholders.
Proficiency in design software such as Sketch, InVision, Figma, and Adobe Creative Suite.
High level of initiative, passion for user-centered design, and attention to detail.
Strong understanding of the relationship between design, technology, and business strategy, and the ability to guide the design process accordingly.

What You Can Expect From Us

We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..

Join Us And You’ll Get

an excellent total package, with compensation and benefits based upon your geographic location.
skill development opportunities, to help you grow now and into the future.
access to a global network, to enrich your professional experience.
flexible options to help balance work time and your time
award and bonus opportunities.

The salary offer will be based on several factors, including the candidate’s demonstrated skills, qualifications and relevant experience.

Let’s help make the world work better for everyone. Apply today!

Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.