The Quadient Software Engineer Supervisor will have the responsibility of managing, coaching and mentoring the Quadient team, serving as the senior technical authority and final approver for all new Quadient solutions, owning escalations and complex problem resolution, prioritizing and overseeing multiple client projects to their successful completion, leading the integration of AI and automation tooling into engineering workflows, and working closely with the Director to support continuous improvement initiatives.

Responsibilities:

Manage the Quadient team
Performance review and metric management for direct reports
Define requirements, monitor project through to completion, ensuring it meets client’s expectations, using workflow architecture and solution design.
Oversee and support multiple Quadient projects
Develop and maintain project plans.
Collaborate with all cross-functional team member to accomplish required tasks and provide project updates.
Report to Director when tasks are at risk
Supervise, mentor and coach the Quadient team
Lead solution design and architecture across all Quadient platform components — Designer, Scaler, ICM, and Approver — including line data parsing, redesign engineering, and template architecture
Serve as the final approver for all new Quadient solutions, workflows, and product designs prior to development
Oversee the testing/QA to ensure accuracy and integrity of development and output
Act as the senior technical escalation point for the Quadient team — own resolution of complex technical issues, production-impacting incidents, and time-critical client deliverables, ensuring timely resolution and complete communication
Engage with stakeholders, delivery teams, and leadership to ensure the product provides all features, tools and integrations needed, in order to accomplish client’s needs.
Support the engineering team with product upgrades and enhancements where applicable
Lead the integration of AI and automation tooling into Quadient workflows to reduce onboarding time, accelerate parser development, and improve overall delivery efficiency across the engineering lifecycle
Continue to learn best-practice and company specific information architecture, software development, and software languages to support the continued improvement of our products
Work collaboratively with 3rd party vendors and partners where applicable to implement creative product solutions
Identify gaps in current processes, tooling, and team capability — drive continuous process improvements to decrease project elapsed time, onboarding time, and time-to-production through measurable initiatives
Report on appropriate metrics to measure the success of the implementation team
Other duties as assigned

Competencies:

Must conduct yourself in the spirit of our core values
Excellent verbal communications and written communication skills
Excellent organizational and interpersonal skills
Excellent project management skills
Strong analytical, problem-solving skills
Ability to plan, organize and prioritize multiple projects to meet deadlines and complete tasks in an accurate manner
Ability to work collaboratively and effectively with diverse staff, colleagues and clients
Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions
Demonstrated skill in accurate record keeping with strict attention to detail, organize and maintain efficient files and records
Ability to use discretion, exercise good judgment and resourcefulness, tact. Diplomacy and maintain strict confidentiality
Demonstrated skill in expressing ideas clearly and effectively
Advanced skill and proficiency using Microsoft Word, Excel, Outlook, Access, Visio and Project or other software applications to retrieve data, create spreadsheets, create project plans, design mockups, pre-printed forms and reports

Requirements:

Bachelor’s Degree in a technical field
10+ years software engineering experience, including 5+ years of hands-on experience with Quadient Inspire (Designer, Scaler, ICM) or equivalent enterprise CCM platforms
Demonstrated hands-on scripting fluency in JavaScript, Groovy, the Quadient Designer scripting language, and SQL — including stored procedures and integration patterns
Ability to work in a fast-paced environment, balancing the needs of multiple concurrent projects under tight deadlines
Financial Services Industry experience preferred
Supervisory experience required

Supervisory Responsibilities:

Direct supervisory responsibility for the Quadient engineering team, including performance management, capacity planning and career development for all direct reports.

Benefits: