Senior Product Manager – Knowledge Platform

The Role

We’re looking for a Senior Product Manager to own the vision, strategy, and execution of Posh’s shared platform and Knowledge Management System (KMS)—the central brain that powers all our AI products.

This is not just another feature team. You’ll define and shape the platform that determines what our AI assistants know and how they behave. You’ll lead the charge to create a low-effort, highly intuitive experience for clients to manage, structure, and personalize their assistants across all product touchpoints.

This is a core, foundational product with wide-reaching impact across our organization. You’ll drive the roadmap, own prioritization, and make strategic tradeoffs that impact every user of our platform—whether they’re managing knowledge, configuring behavior, or overseeing multiple assistants across an organization. You will be exposed to cutting edge Generative AI technologies for both product discovery (e.g. tools like loveable.dev), and delivery (e.g, OpenAI, Google Gemini).

You will also lead the product direction for shared capabilities like user management, organization creation, and access control, ensuring our platform is scalable, secure, and cohesive across all of Posh.

What You’ll Do

• Own the Product: You are the strategic driver of the Knowledge Management System—its roadmap, success metrics, and long-term evolution.
• Define the Vision: Set the direction for how Posh clients manage their AI assistants, balancing simplicity with customization, and scalability with usability.
• Shape Strategy & Roadmap: Align roadmap priorities with company goals, customer needs, and technical constraints. Clearly communicate and defend trade-offs and timelines.
• Prototype to Align and Inspire: Use generative AI tools and visual prototypes to explore new ideas, clarify product direction, and inspire alignment—especially when words alone won’t move the needle.
• Deliver a World-Class Experience: Build tools that empower clients to customize their AI agents without technical barriers—through knowledge editing, behavior tweaking, and assistant training.
• Lead Cross-Functional Teams: Collaborate with engineers, designers, researchers, and GTM teams to ship delightful, durable solutions.
• Support All Personas: Understand and advocate for a diverse set of users—admins, frontline staff, analysts, and business leaders—across all product lines.
• Drive Platform Consistency: Ensure shared experiences like org creation, user management, and permissions are unified across the Posh ecosystem.
• Execute with Excellence: Deliver value in iterations, grounded in customer feedback and data-driven validation.
• Think Big, Ship Smart: Balance long-term platform investments with short-term wins. Know when to invent and when to refine.

What We’re Looking For

• Experience: 5+ years of product management experience, ideally in SaaS platforms, or AI/ML products.
• Strategic Ownership: You’ve independently owned roadmaps, driven strategy, and influenced cross-functional orgs. You don’t wait for direction—you create it.
• Systems Thinker: You design products that are extensible and elegant—connecting dots between features, user journeys, and backend capabilities.
• Customer Empathy: You’ve designed for multiple personas and understand how to prioritize and synthesize diverse needs.
• AI Curiosity: You’re energized by the idea of shaping how AI agents are trained, governed, and optimized—and building the UI to support that process. You have experience with LLMs - you use ChatGPT or similar daily.
• Execution-Oriented: You love a clean roadmap, a clear delivery plan, and meaningful outcomes.
• Excellent Communicator: You write and speak with clarity, explain your thinking, and influence without authority.
• Visual & Generative Thinker: You leverage tools like Figma, AI-powered UI generators, or concept sketchers to rapidly prototype, validate ideas, and influence direction early—turning ambiguity into clarity through creation.
• Startup Mindset: You thrive in ambiguity, move fast with focus, and balance impact with craft.

Bonus Points For

• Experience building or scaling knowledge management systems and AI agent configuration tools
• Familiarity with SaaS, access control, multi-tenant systems, or enterprise user/org management
• Experience with LLM-powered tooling, AI agents, or data/analytics products
• Domain knowledge in financial services or compliance-heavy industries

Our Stack & Tools

• Design: Figma (our primary design/prototyping tool), FigJam (our primary whiteboard tool)

• Data & Insights: BigQuery, Hex, Pendo, LogRocket (to inform design decisions with real user behavior and data)

• Collaboration: Jira, Slack, Google Workspace

• AI & Generative Tools:

• LLMs: OpenAI, Gemini (used across products and internal tools)

• Prototyping: Loveable, MagicPatterns (AI-assisted UI exploration)

Who We Are

Financial institutions—banks and credit unions—are undergoing a seismic shift in how they operate and serve their customers. History is being written right now, and at Posh, we’re writing the story.

Since 2018, we’ve been harnessing cutting-edge AI to help FIs work smarter and serve better. This isn’t just hype—our products power millions of interactions every month for over a hundred unique financial institutions and counting.

As AI and NLP continue to evolve at breakneck speed, we stay two steps ahead: innovating internally and integrating the best from across the industry. We're building AI assistants for both end customers and internal employees, all within a shared ecosystem defined by our core moats—knowledge (what an assistant knows) and integration (what it can do).

We believe verticalized AI will win—and with financial services as our sole focus, we're building deeply nuanced, valuable solutions where generic platforms fall short.

If you’re eager to join the company that’s actively drafting the history books on the most seismic shift of FI strategy, we’d love to hear from you!

What We Offer

• Competitive salary and equity
• Award-winning, high-impact products backed by $45M+ in top-tier fintech funding
• Remote-first with optional coworking in Boston and NYC
• Free lunches at Boston HQ on Tuesdays & Wednesdays
• Unlimited PTO and flexible work schedules
• Health, dental, and vision insurance
• Paid parental leave
• Dedicated budget and time for personal/professional development
• Team on-sites and off-sites to build bonds and drive innovation
• The opportunity to shape the core intelligence behind the next generation of AI-powered financial tools

Join Us

If you're excited to craft the intelligence layer that empowers AI assistants to perform, adapt, and evolve—we’d love to meet you.

Posh is committed to building a diverse and inclusive team where people of all backgrounds, identities, and experiences can thrive.

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Compensation Range: $125K - $160K