We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset’s core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond.

In 2024, 3Pillar Global India was named a “Great Place to Work” for the seventh year in a row based on how our employees feel about our company, collaborative culture, and work/life balance - come join our growing team

Key Responsibilities

Providing L2 & L3 Support around Tickets reported from Production Environments
Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems
Conduct in-depth root cause analysis using SQL queries, system logs, and monitoring tools
Support microservices-based applications running in Docker and Kubernetes environments
Diagnose and resolve Linux server issues related to disk usage, memory, networking, and permissions
Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes
Maintain and automate system health using cron jobs, shell scripts, and cloud-native tools
Drive end-to-end incident resolution, create detailed RCA reports, and implement preventive measures
Work with cross-functional teams to identify long-term solutions and enhance system stability
Ensure SLA compliance, maintain accurate documentation, and continuously improve support processes

Minimum Qualifications

Must Have
Minimum 5 years of experience in Technical/Application/Production Support in a fast-paced environment
Strong hands-on experience with SQL, Linux, and cloud platforms (preferably AWS)
Familiarity with monitoring and log management tools such as Datadog, Sumologic, Zabbix or similar platforms
Practical experience with Docker and Kubernetes
Good understanding of microservices architecture, APIs, and log debugging
Strong analytical and problem-solving skills with keen attention to detail
Excellent communication and collaboration skills to work across technical and non-technical teams

Benefits

A competitive annual salary based on experience and market demands
Flexi-timings
Work From Anywhere
Medical insurance with the option to purchase a premium plan or HSA option for your entire family
Regular Health check-up camps arranged by the company
Recreational activities (Pool, TT, Wii, PS2)
Business casual atmosphere

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