Digital Marketing Client Success Manager

We are Plumber Marketing USA. Helping plumbers thrive since 2012. Did you know that 86% of consumers read reviews for local plumbing businesses? And did you know that consumers spend most when they call from search to make a purchase? On average, consumers spend anywhere from $84 to $4,589 when they convert on a call placed after a search. If you are not yet equipped to properly market your business online, your plumbing business will lose the chance to be recognized in the industry, and in return, you will never be able to compete with the other plumbing businesses out there. Plumber Marketing USA is on a mission to focus on what’s right for your target market, which happens to be what’s right for your business too. We are recognized as one of the experienced digital marketing experts for plumbers. We’ve helped over 100 plumbing companies dominate the market through our proven lead magnet formula. More than just a digital marketing agency for plumbers, we are also experts in helping businesses craft great customer experiences to get customer referrals and gain customer loyalty.

The Role

Job Description

Digital Marketing Client Success Manager supports our PPC and SEO teams in account management. Their duties involve monitoring client PPC and SEO campaigns to ensure optimal performance. They also handle client communication, including making calls to collect information, answer questions, address queries, and provide reports and statistics to support client discussions over the phone.

Plumber Marketing USA is a digital marketing agency and our services include PPC, SEO, and Web Development. Client Success Managers should be able to learn and answer clients' updates regarding the services they opt for and must be willing to keep abreast of industry innovations and trends.

Responsibilities

• Client support - regularly communicate with the client for updates
• Answer incoming clients calls
• PPC and SEO Reporting
• Monitor client SEO and PPC account stats
• Make recommendations to PPC or SEO team on changes needed
• Update client communication history in ClickUp
• Willingness to learn

Job Type: Full-time

Expected hours: 40 per week

Schedule

8am to 5pm Central Time

8 hours shift - Monday to Friday

Work Location: Remote

Ideal Profile

Requirements

• Proven Customer Support Experience - 3 years minimum
• Proven PPC experience - 3 years minimum
• Proven Digital Marketing Experience - 2 years minimum
• Experience with ClickUp
• Excellent communication skills.
• Client handling skills
• Ability to multitask.
• Organized and a Team player

NOTE: THIS POSITION IS AVAILABLE ONLY TO TEXAS RESIDENTS.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Leadership Role
• Fantastic work culture