Artificial Intelligence Engineer

About Pinnacle

Pinnacle Group is a premier staffing and workforce solutions provider, delivering innovative services to clients worldwide. Leveraging an enterprise-scale Salesforce implementation, we optimize staffing processes to drive efficiency and client success, empowering our team to shape the future of talent management.

Summary

Join Pinnacle Group to design and build custom voice AI agents in our post-implementation Sales Cloud environment. As a Salesforce Voice AI Developer, you will configure voice prompting, develop digital agent processes, and integrate APIs with Salesforce data to enhance staffing automation (e.g., candidate outreach, supplier communication), collaborating with stakeholders and a third-party integrator to deliver scalable solutions.

Responsibilities

• Design and configure custom voice AI agents using voice AI platforms (e.g., Vapi, PolyAI, Synthflow AI, Retell AI, Bland AI, Deepgram) for staffing tasks (e.g., candidate screening, supplier updates).
• Develop digital agent processes with voice prompting and actions to ensure seamless staffing workflows.
• Integrate voice AI platforms with Salesforce Sales Cloud and Data Cloud via APIs (e.g., REST/SOAP) for data-driven automation.
• Implement automations using Salesforce Flow and Apex to enhance voice agent functionality and staffing processes.
• Optimize voice AI agents for multilingual support and user experience (e.g., accent recognition).
• Collaborate with stakeholders to gather requirements and propose voice AI solutions for staffing efficiency.
• Partner with a third-party integrator to validate configurations, troubleshoot issues, and deploy solutions.
• Document voice agent configurations, API integrations, and customizations for maintainability.

Requirements

• 3+ years of experience in Salesforce development (Apex, LWC, Visualforce) and API integrations.
• 1+ years of experience with voice AI platforms (e.g., Vapi, PolyAI, Synthflow AI, Retell AI, Bland AI, Deepgram), including voice prompting.
• Proficiency in Salesforce Flow and advanced Apex for custom automations and integrations.
• Familiarity with Sales Cloud and Data Cloud for data-driven voice agent solutions.
• Experience with Agent force or similar AI agent platforms preferred.
• Salesforce Certified Platform Developer I required; Platform Developer II or Data Cloud Consultant preferred.
• Strong problem-solving and stakeholder collaboration skills for remote work.
• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).