Senior Customer Marketing Manager

Senior Customer Marketing Manager

At Phrase, we help the world’s largest brands break down communication barriers and connect with global audiences through innovative localization technology. Our platform powers seamless, AI-driven translation solutions for companies like Uber, Shopify, and Volkswagen. Now, we’re looking for a Senior Customer Marketing Manager to join our growing team and help us drive deeper relationships with our customers through engaging, value-driven marketing.

As the Senior Customer Marketing Manager at Phrase, you will be at the forefront of our customer engagement strategy. You’ll work closely with cross-functional teams, including Sales, Customer Success, and Product, to develop and execute impactful marketing programs that showcase customer success, drive adoption of our platform, and foster long-term brand loyalty. This role will be central in driving increased adoption in our customer base, amplifying their voice, telling their success stories, and building a community of advocates who champion Phrase’s technology.

What you’ll be responsible for:

• Campaign Management: Design and manage end-to-end customer marketing campaigns that drive adoption, engagement, and retention across our global customer base
• Community Building: Build and nurture customer communities through webinars, dedicated events, Customer Advisory Boards (CABs) and targeted engagement initiatives that foster deeper connections and knowledge sharing among our customers
• Customer Feedback: Collaborate with Product and Customer Success to gather insights and feedback, ensuring the voice of the customer is embedded in our product roadmap and marketing efforts
• Customer Advocacy: Partner with the Brand and Comms team in the development and execution of our customer advocacy strategy, creating a network of brand champions who amplify Phrase's value through testimonials, case studies, content and speaking opportunities
• Cross-Functional Collaboration: Partner with internal teams to help co-ordinate customer marketing initiatives with broader business goals, from product launches to expansion opportunities

What you need:

• 5+ years of experience directly within customer marketing ideally in a SaaS or B2B technology environment, targeting an Enterprise level audience
• Proven track record of developing and executing customer marketing programs that deliver revenue through increased engagement, retention and upsell
• Strong storytelling skills with the ability to create compelling narratives around customer success and business impact
• Experience building and managing customer communities, including events, webinars, and forums
• Exceptional collaboration skills, with experience working and leading cross-functionally with Marketing, Sales, Product, and Customer Success teams
• Data-driven mindset with a focus on measuring, optimizing and reporting on campaign performance
• Expert in stakeholder management with experience in leading sessions with senior business leaders to showcase the reasoning and results of your customer initiatives

What you’ll get:

• Work experience in a successful and growing global SaaS company
• Be part of an international team of 300+ in Europe, APAC, and the Americas
• Expert colleagues in their field who are determined to build the best localization platform on the market, creating a world where language never limits opportunity
• An agile work environment, where it is encouraged to take smart risks
• Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued, and diversity is fully embraced
• A positive, open-minded, and innovative atmosphere
• Support in your professional development and personal career goals

What's on top:

• 4 Company holidays additional to your regular holidays (1 day per quarter where the entire company is off to celebrate our achievements).
• In addition, the company also provides employees with a Christmas break to allow you to spend time with family and friends without use of your vacation allocation.
• Your birthday is off because it is important to celebrate you as well.
• 2 Giveback days where you can support the local community, volunteer, and/or participate in charity events and activities.
• Professional and extensive onboarding.
• Learning & development through Phrase learning and a dedicated ChatGPT Plus user license
• Additional local benefits depending on the entity you're hired at, just ask your Talent Acquisition Partner

At Phrase we believe in the critical importance of diversity in all its forms and intersectionalities, and are committed to ensuring that the people we interview reflect this diversity. We therefore strongly encourage people of any identity to apply for our exciting career opportunities. We have taken an active decision to make our work environment inclusive every day, starting at the very beginning of your Phrase experience.

We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.