Principal Product Manager-Prescription Operations

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

PHIL is seeking a Principal Product Manager to lead the strategic direction of our prescription fulfillment platform. In this high-impact role, you will own the end-to-end product vision for how prescriptions are processed, filled, and delivered—driving meaningful outcomes for patients, providers, and our internal pharmacy teams. You will serve as a cross-functional thought leader, working closely with Engineering, Design, Pharmacy Operations, and Fulfillment Partners to expand our capabilities, scale our infrastructure, and improve quality and efficiency across the board. This is a critical role at the intersection of product innovation, operational excellence, and patient impact.

Responsibilities

• Own and evolve the strategic roadmap for PHIL’s prescription operations platform, aligning technical capabilities with business priorities and patient needs
• Drive product thinking across internal and external operations, identifying and solving complex workflow challenges within pharmacy operations, partner fulfillment, and medication delivery
• Develop and champion new platform capabilities to support expanded therapeutic categories and fulfillment models
• Set long-term success metrics and operational KPIs, and ensure the product roadmap is tightly aligned with measurable outcomes
• Partner cross-functionally with senior stakeholders across Product, Engineering, Pharmacy, Partner Operations, and Commercial teams to define priorities and deliver value
• Lead discovery efforts and user research to uncover hidden inefficiencies and opportunities for step-change improvements
• Mentor product team members and elevate the overall product craft through thought leadership, strategic rigor, and operational depth

Qualifications

• 10+ years of product management experience, with at least 3 years owning operations-heavy platforms or internal tooling
• Proven ability to define and drive product strategy in complex, regulated, or mission-critical domains
• Demonstrated success leading cross-functional teams and aligning stakeholders around strategic product goals
• Strong fluency with data and metrics, including experience setting and managing product KPIs and operational SLAs
• Deep understanding of technical systems and the ability to collaborate effectively with engineering teams
• Demonstrated ability to influence senior leadership including C suite leaders on product strategy and prioritization, to optimize business outcomes.
• Experience working in healthcare, logistics, or fulfillment a plus
• A passion for improving patient care through thoughtful, scalable systems design

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision).
• 401(k) contribution opportunity.

PHIL Inc. is an equal-opportunity employer.