Forward Deployed Engineer - FDE

About the Role: Your Epic Quest as Our FDE!

You’re the Penguin glue, the vital link connecting our groundbreaking product with our customers. Post-sale, you'll be their go-to Penguin – building rock-solid trust, unblocking those integrations and ensuring they extract maximum value from Day 1 and beyond.

Get ready to wear many hats of differing shapes & sizes! You'll be part implementation lead, part use-case architect, part technical translator, and always, always the customer's fiercest advocate. This isn't just a job; it's a mission to transform healthcare one successful deployment at a time.

Your Day-To-Day Superpowers: What You'll Actually Do:

• Onboarding Orchestrator: Lead the charge for new clients, masterminding technical setup, KPI planning, and rollout support. You make sure their journey with us is smooth sailing
• Use Case Visionary: Collaborate with customers to design brand-new use cases that tackle their real, gritty healthcare business problems; no "pilot fluff" allowed, just measurable impact
• Empowerment Enthusiast: Patiently and energetically train users, run dynamic enablement sessions, and craft super-simple documentation that makes everyone exclaim, "Ohhh, now I get it!"
• Voice of the Customer: Act as our internal champion for client feedback, translating real-world insights into meaningful product improvements. You're their microphone!
• Cross-Functional Connector: Seamlessly collaborate with Sales, Product, Engineering, and Marketing to ensure our customers experience a unified, friction-free journey
• Adoption & Growth Alchemist: Proactively identify and solve potential problems, earn those crucial renewals, and uncover expansion opportunities within accounts. You're building relationships, not just managing contracts

What We're Looking For: Your Unique Blend of Awesome!

We need someone who perfectly blends technical acumen, business empathy, and sky-high customer EQ.

• Healthcare Tech Whisperer (5-8 years): You've got serious experience in healthcare technology, technical account management, or implementation; bonus points if it’s in SaaS or AI environments
• Healthcare Operations Navigator (3-5 years): You know the ins and outs of payers, providers, and revenue cycle management like the back of your hand
• AI/ML Fluent: You're comfortable with AI/ML concepts. No need to build the model, but you absolutely know what it's doing and how to explain it
• Integration Guru: You speak the language of APIs, ETL, SQL, FHIR, HL7. You just get data integrations, even if you're not coding them
• Crystal Clear Communicator: You effortlessly bridge the gap between clients & internal teams, and have a proven record of creating engaging material to present to Senior / C suite level
• Proactive Pioneer: You don't wait for instructions; you hunt for value, tackle problems head-on, and make things happen

Bonus Points: Your Secret Weapons!

• You've not just survived but thrived in the beautiful chaos of a high-growth startup
• You’ve implemented AI or automation projects that delivered measurable undeniable impact
• Can calm a frazzled customer and gently push back when needed (the ultimate diplomat!)
• Can effortlessly transform vague customer feedback into crystal-clear product feature requests

The Culture Fit: Join Our Colony of Innovators!

You'll Waddle With Us If

• You like your coffee with a side of delightful chaos
• You're fuelled by complexity and obsessed with delivering amazing results
• You want to deliver something that fundamentally matters, transforms healthcare and ultimately saves lives
• You believe customer success is more than just closing "support tickets", it's about long-term, transformative impact

Education & Qualifications: Brainiac Basics

A Bachelor's degree in Computer Science, Engineering, Data Science, or a related field

Comp & Perks: Because Even Superheroes Need Support!

• Competitive salary: We reward greatness!
• Medical, vision, and dental coverage: Keep you healthy and smiling!
• Generous vacation policy and company holidays: Recharge and conquer!
• A front-row seat in one of healthcare's most exciting AI companies – witness history in the making!

Penguin Ai: We're Not Just Building AI, We're Revolutionizing Healthcare. Seeking a Trailblazing Forward Deployed Engineer!

Your Mission: AI Translator. Relationship Architect. Customer Facing Data Scientist. Launch Champion. Problem-Solving Warrior.

Who We Are: The Penguin Ai Rebellion!

We’re not your average AI company - and we don’t want average teammates. Penguin Ai was founded by healthcare veterans who knew the system needed more than hype and half-baked algorithms. We built an AI platform that actually works in healthcare - across Prior Auth, HCC Coding, and all those soul-crushing workflows no one brags about. Our platform is fast to implement (think: 60 days), reduces administrative costs up to 40%, and makes payers look like heroes without writing a line of code.

This is AI for the real world of healthcare. And just to put a fine point on it: powerhouses like Snowflake and AWS don't just partner with anyone. Their trust in our platform speaks volumes about our robust, scalable, and secure technology.

Our audacious vision was first ignited by our CEO Fawad Butt, whose leadership as Chief Data Officer at both Optum and Kaiser Permanente gave him oversight of healthcare data representing nearly 75% of American lives. So, he didn't just see the problem; he lived it. Fawad understood that healthcare AI couldn't be a bandage - it had to be a purpose-built, battle-ready solution, meticulously crafted for the intricate, human-first world of medicine, not some hastily retrofitted industry software.

So with Fawad, who else is steering this iceberg? A dream team boasting over 150 years of combined, hard-won healthcare experience! We're talking about heavy hitters like Kishore, Mark, Peter and Terry… who all bring different successes & expertise from AI & healthcare. These aren't just impressive resumes; they're the architects and masterminds behind a platform that doesn't just process data – it genuinely understands healthcare's pulse.

We're growing faster than a penguin on a waterslide and on the hunt for customer-obsessed problem-solvers to help our clients unlock the full potential of their AI investments!

This isn’t some futuristic sci-fi movie set, this is AI for the real, gritty, essential world of healthcare where speed & data matter.