For companies
  • Hire developers
  • Hire designers
  • Hire marketers
  • Hire product managers
  • Hire project managers
  • Hire assistants
  • How Arc works
  • How much can you save?
  • Case studies
  • Pricing
    • Remote dev salary explorer
    • Freelance developer rate explorer
    • Job description templates
    • Interview questions
    • Remote work FAQs
    • Team bonding playbooks
    • Employer blog
For talent
  • Overview
  • Remote jobs
  • Remote companies
    • Resume builder and guide
    • Talent career blog
Pegasystems
Pegasystems

Technical Support Engineer, German speaking

Location

Remote restrictions apply
See all remote locations

Salary Estimate

N/AIconOpenNewWindows

Seniority

N/A

Tech stacks

Support
Technical Support
Software Development
+18

Permanent role
6 days ago
Apply now

Meet Our Team

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

Picture Yourself At Pega

Pega is changing the way the world builds software. The Engineer, Technical Support is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. The Senior Engineer, Technical Support uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in GCS.

What You'll Do At Pega

  • Handle high-severity incidents with a calm and methodical approach, ensuring timely and quality resolutions.
  • Provide exceptional customer support and relationship management.
  • Respond promptly to customer, support, and engineering inquiries to resolve issues.
  • Collaborate with field engineers to assist on-site teams in resolving complex issues.
  • Become a subject matter expert in product functionality to drive customer-based solutions.
  • Work on detailed root cause analysis
  • Utilizing GenAI tools to automate work processes

Who You Are

  • Experienced in managing high-severity cases and incident management.
  • Comfortable working in high-pressure, stressful situations.
  • Hands-on with a proactive approach to problem-solving.
  • Excellent communicator with strong oral and written skills, maintaining poise under pressure.
  • Independent thinker and effective team player.
  • Strong analytical and problem-solving skills.
  • Able to identify, propose, and implement solutions effectively.

What You've Accomplished

  • Proven track record in handling high-severity incidents and providing timely resolutions.
  • Strong analytical and problem-solving skills.
  • Solid understanding of core Java principles (ability to read and understand code).
  • Knowledge of OOP concepts, Exception Handling, Collections concepts, and File systems.
  • Experience with J2EE Application Servers (preferably WebSphere, WebLogic, or Tomcat) and/or relational databases (preferably SQL, Oracle, DB2, or UDB).

Language Requirement

  • German B2/C1

Pega Offers You

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

‘’

Job ID: 22020

About Pegasystems

👥5001-10000
📍Cambridge, MA
🔗Website

Pegasystems Service

Pegasystems product / service
Pegasystems product / service
Pegasystems product / service
Pegasystems product / service
Pegasystems product / service

How does Pegasystems work?

Pega delivers innovative software that crushes business complexity. From increasing customer lifetime value to streamlining service to boosting efficiency, we help the world’s leading brands solve problems fast and transform for tomorrow.

Company culture

Innovative

We are visionaries, challenging ourselves and the status quo to better transform our clients’ organizations for their customers.

Genuine

Integrity and authenticity are central to our work. The trust of our clients and the communities around us make us who we are.

Visit company profileIconOpenNewWindows

Unlock all Arc benefits!

  • Browse remote jobs in one place
  • Land interviews more quickly
  • Get hands-on recruiter support
PRODUCTS
Arc

The remote career platform for talent

Codementor

Find a mentor to help you in real time

LINKS
About usPricingArc Careers - Hiring Now!Remote Junior JobsRemote jobsCareer Success StoriesTalent Career BlogArc Newsletter
JOBS BY EXPERTISE
Remote Front End Developer JobsRemote Back End Developer JobsRemote Full Stack Developer JobsRemote Mobile Developer JobsRemote Data Scientist JobsRemote Game Developer JobsRemote Data Engineer JobsRemote Programming JobsRemote Design JobsRemote Marketing JobsRemote Product Manager JobsRemote Project Manager JobsRemote Administrative Support Jobs
JOBS BY TECH STACKS
Remote AWS Developer JobsRemote Java Developer JobsRemote Javascript Developer JobsRemote Python Developer JobsRemote React Developer JobsRemote Shopify Developer JobsRemote SQL Developer JobsRemote Unity Developer JobsRemote Wordpress Developer JobsRemote Web Development JobsRemote Motion Graphic JobsRemote SEO JobsRemote AI Jobs
© Copyright 2025 Arc
Cookie PolicyPrivacy PolicyTerms of Service