Program Manager

At PEARCE, we've got a career for you!

Join the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation’s critical infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation’s wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation, critical power and energy storage assets.

Your Impact

As a Program Manager, you will lead the end-to-end execution of engineering and infrastructure programs, ensuring successful delivery from planning through completion. You will manage a fully remote workforce, balance project resources, maintain operational efficiency, resolve billing issues, and uphold client satisfaction. Your leadership will directly contribute to the success of critical telecom and infrastructure initiatives, while continuously improving internal processes and team performance.

Core Responsibilities

Program & Project Management

• Manage multiple concurrent engineering and infrastructure projects, ensuring they stay on track with timelines, scope, and budget
• Monitor program-level risks, dependencies, and change requests
• Report project progress and KPIs to leadership and clients

Team Leadership & Staff Management

• Lead hiring efforts, onboarding, and offboarding of team members
• Allocate and monitor workloads to maintain team balance and productivity
• Conduct annual performance reviews, provide coaching, and promote professional development
• Monitor timesheets, enforce accountability, and support corrective performance plans

Client & Financial Management

• Act as primary liaison with clients to manage expectations and resolve concerns
• Investigate and resolve billing issues and discrepancies promptly
• Uphold a high level of client satisfaction through responsiveness and problem-solving

Process Optimization & Quality Assurance

• Document and refine operational processes for consistency and improvement
• Conduct quality control audits to ensure deliverables meet client standards and compliance expectations

Training & Compliance

• Provide ongoing training for team members on tools, systems, and procedures
• Maintain team alignment with company and client expectations through regular check-ins and compliance oversight

Technology & Systems

• Leverage Microsoft Teams for daily communication and collaboration
• Use Microsoft Word, Excel, and PowerPoint for documentation, reporting, and presentations
• Ensure appropriate system access for all team members

Other Duties

• Perform additional responsibilities as assigned by the Director of Engineering or senior leadership

Experience

Core Experience

• 5+ years of experience as a Program Manager or similar leadership role, ideally in engineering or telecommunications
• Proven experience managing projects in OSP (Outside Plant) and ISP (Inside Plant) environments

Skills & Abilities

• Strategic thinker with the ability to manage complex programs and prioritize competing deadlines
• Excellent leadership and communication skills to lead remote teams and foster collaboration
• Strong problem-solving, conflict resolution, and resource planning capabilities
• Proficiency in Microsoft Teams and Microsoft Office Suite (Word, Excel, PowerPoint)
• Comfortable leading in a remote, fast-paced environment requiring initiative and independence

At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.

This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.

Base Pay Range

$80,000—$85,000 USD

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.

Learn more about us at www.Pearce-Services.com!