Parlance is a Software as a Service company leveraging intelligent speech technologies to improve the caller experience for leading organizations nationwide. Parlance delivers speech recognition as a managed service. That means we blend intelligent speech technologies, including Automatic Speech Recognition and Natural Language Understanding to transform old fashioned phone systems into easy-to-navigate speech-driven tools. We modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. Health systems specifically subscribe to Parlance to improve patient experience and reduce frustration. No more long hold times, no confusing menus, no numbers to press.

JOB DESCRIPTION

We are looking for an experienced Senior Software Engineer with in-depth knowledge of .NET 8, microservices architecture, Kubernetes, and Microsoft Azure. As a Senior Software Engineer, you will be a key player in designing, developing, and deploying high-quality, scalable software solutions. You will collaborate with cross-functional teams to ensure that our products meet functional and non-functional requirements, align with business objectives, and adhere to industry best practices.

RESPONSIBILITIES

Design & Architecture

Architect and implement microservices using .NET 8 and associated frameworks.
Define and maintain best practices related to coding standards, design patterns, and DevOps processes.

Development & Coding

Write clean, efficient, and well-tested code.
Develop and maintain RESTful APIs and integrate them with front-end applications.
Contribute to code reviews, ensuring code quality and adherence to standards.

Cloud & Containerization

Deploy applications in Kubernetes clusters, ensuring high availability and resiliency.
Utilize Azure services (Azure App Service, Azure Kubernetes Service, Azure Functions, etc.) to build scalable and secure cloud solutions.
Implement container orchestration and maintain Docker images.

Performance & Optimization

Identify and resolve performance bottlenecks across application layers.
Optimize microservices architecture to handle increasing workloads and data volumes.

Collaboration & Mentorship

Work closely with Product Managers, QA Engineers, and other stakeholders to understand requirements and plan sprints.
Mentor junior engineers, reviewing their code and supporting their professional growth.
Participate in agile ceremonies (sprint planning, daily stand-ups, retrospectives).

Monitoring & Maintenance

Set up monitoring, logging, and alerting solutions to proactively detect issues.
Troubleshoot and resolve production issues in a timely manner.
Continuously improve system reliability, performance, and cost-efficiency.

MUST HAVES

Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
Experience: 5+ years of professional experience in software development, with at least 3 years working with .NET (C#) and microservices.
.NET Expertise: Strong knowledge of .NET 8 features and best practices.
Microservices & APIs: Experience designing, implementing, and maintaining scalable microservices and RESTful APIs.
Cloud Technologies: Hands-on experience with Azure services (e.g., Azure App Service, Azure Functions, Azure Kubernetes Service).
Containerization: Proficiency using Docker and Kubernetes for container orchestration.
DevOps & CI/CD: Familiarity with CI/CD pipelines (Azure DevOps, GitHub Actions, etc.) and infrastructure as code (Terraform, ARM templates, etc.).
Database Skills: Experience working with SQL and/or NoSQL databases.
Version Control: Strong knowledge of Git, branching strategies, and repository management.
Soft Skills: Excellent communication, problem-solving, and teamwork abilities.
3+ years of experience with Generative AI

WOULD NICE TO HAVE

Experience with building custom vector embedding models a plus
Knowledge of Event-Driven architectures using messaging systems (e.g., Azure Service Bus, RabbitMQ)
Exposure to Site Reliability Engineering (SRE) practices
Familiarity with Monitoring Tools (e.g., Prometheus, Grafana, Azure Monitor)
Understanding of Security Best Practices (JWT, OAuth2, OpenID Connect, etc.)
Certification in Azure or Kubernetes

LOCATION: LOCAL/REMOTE

This can be a local or remote position. Remote candidates will be expected to visit Boston few times a year.

MAKE A DIFFERENCE

Come work at a company where your voice matters and you can make a real impact beyond your specific job role. You will gain a view of the whole company fostered by open management and a flat organizational structure. Parlance is a team of smart people who care about each other and our customers.

If you’re ready to be challenged, send us your resume and a cover letter that helps us understand what makes you right for this job.

Parlance is committed to a diverse and inclusive workforce. Parlance is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

BENEFITS

The compensation and benefits package at Parlance is designed to put people first:

This role is budgeted at $140-$150K
Comprehensive health care for you and your family
Paid vacation days each year depending on tenure
Paid holidays each year
7 Personal float or sick days (state dependent) each year that can be used at your discretion
401(k) retirement plan with company match
Budgeted learning/development and paid conference days

Work Authorization:

US work authorization is required

We are currently not able to sponsor visas for this or other roles. Principals only, please.