Technical Sales Manager (Post-Sales Engineering), SASE, MSP

Job Description

Your Career

As a Technical Sales Manager for SASE, you will establish yourself as a trusted advisor to your assigned Managed Service Providers (MSP’s) and partners, working closely with their Service Delivery and Service Assurance teams, enabling them on Palo Alto Networks’ products (specifically Prisma SASE), and be the escalation point for those teams for any issues that require technical assistance.  You will serve as the customer/partner's advocate within Palo Alto Networks and, based on learnings from your customer base, you will provide valuable feedback and input to our product management teams on new feature requests and product improvements.

Your Impact

• Establish yourself as a trusted advisor to your assigned Managed Service Providers (MSPs) and partners, working closely with their Service Delivery and Service Assurance teams, enabling them on Palo Alto Networks’ products (specifically Prisma SASE), and be their escalation point for any issues that require technical assistance.
• Act as the customers’ advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved, ensuring ongoing partner & end customer happiness, support, and adoption
• Architect and propose validated solutions for partners to provide SD-WAN and full SASE to their customers to scale Service Delivery and Service Assurance capabilities
• Identify and document specific problems with prospective and current customers that can be solved through the deployment of integrated solutions
• Provide design consultation and standard methodology mentorship for rollout, implementation, and policy conversion during the pre-sales process
• Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases.
• Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution
• Pursue continuous self-improvement and learning to maintain technical leadership of  applicable technologies (SD-WAN, SASE, data center, SDN, public cloud, security, networking, etc.)

Qualifications

Your Experience

• 8+ years of work experience, ideally with relevant experience as a professional services engineer, resident engineer, consultant or IT/operations engineer
• 5+ years experience working at or supporting an MSP in SD-WAN/SASE technologies is preferred
• Experience with configuring, implementing, and maintaining network security solutions
• Additional technical capabilities to include from among the following:
  • WAN technologies
  • MPLS, MetroE, Leased Lines, Broadband
  • Tunneling protocols - SSL/TLS, IPSec, GRE, DMVPN
  • IP Routing - BGP, OSPF, Static, Network Address Translation
  • Network security capabilities - IPS/IDS, Zone-Based Firewalls, Sandboxing, CASB, DLP, Zero Trust concepts
  • Virtualization technologies - ESX, KVM, Xen, Microsoft
• Bachelor's degree or higher or equivalent military experience preferred

Additional Information

The Team

SASE technologies have taken center stage and Palo Alto Networks has made significant investments in best-in-class capabilities to serve our customers’ needs and win against the competition.  We’ve received validation from customers and analysts that our approach is visionary and compelling.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $198000/yr - $273000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes