Staff Engineer, Customer Success

Job Description

Your Career

The Cortex Customer Success Architects are responsible for empowering our clients to  prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!

Your Impact

• Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Product Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
• Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Qualifications

Your Experience

• Experience as a Security Incident Responder or SOC analyst/manager
• Experience with development and maintenance of scripts in Python
• JavaScript or PowerShell is a plus
• Experience with security design and architecture, content development, workload automation and use-cases
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure)
• Familiarity with attack surface management is a plus
• Experience in customer-facing roles (internal or external) is a must
• Self-learner able to drive business outcomes independently
• Excellent collaboration in fast-paced, matrix environment
• Ability to work under pressure, and prioritize tasks accordingly
• Fluent English is a requirement - Any other language is a plus
• Bachelor's degree or equivalent military experience required
• UK Public sector exposure, preferred

Additional Information

The Team

Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new -in fact, you'll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.