Professional Services Engineer

Job Description

Your Career

The Professional Services Consultant is an integral part of our mission within our Professional Services team. As a Consultant, you will provide onsite and/or remote deployment and configuration expertise relating to Palo Alto Networks solutions. You will function as the product's Subject Matter Expert and will interact directly with the customer's personnel and project teams providing leadership, technical direction, interpretation, and alternatives to our best practice deployment methodology. This is a highly technical, hands-on role and you will develop and maintain expertise level skill sets on our products and solutions deployed within the customer's environment.

As a Professional Services Consultant, you’ll get into the details of our platform. You will push the buttons, flip the levers, turn the knobs. You do not shy away from difficult challenges as it relates to cybersecurity, implementations, and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff. And while experience on the company’s platform is desired, even more important is having a solid foundation in networking and security technologies.

In fact, extensive experience with a competitor’s technology can play to your advantage. Many of the opportunities involve a client migrating to our platform for the first time, so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant. And don't worry, we will send you to our Professional Services Academy to prepare you for the role, so you are experienced with our suite of services and products before you first meet the customer.

Your Impact

• Migrate customers from legacy firewall technologies to Palo Alto Networks platforms

• Build custom security policies, application signatures & threat profiles, configured for our client’s needs.

• Deploy and configure advanced NGFW Features such as User-ID, Decryption and convert legacy port based security policies to application based policies

• Progress and uphold expertise in deploying advanced Palo Alto Networks features and functionality

• Provide after hours and weekend on-call support as needed to support maintenance activities

• Analyze logs and events from the solution to perform initial troubleshooting and issue identification

• Work with our Technical Assistance Center to troubleshoot and diagnose support cases

• Maintain the Company's solution and provide mentorship on code upgrades and best practices

• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope

Qualifications

Your Experience

• Experience with network, security solutions, and technologies leading security solutions in large environments

• Experience with troubleshooting skills related to networking, routing, IP, NAT, IPSEC VPNs and knowledge of how these interact with applications and users

• Experience with installation, configuration and operation of high-end firewall appliances, ideally with Palo Alto Networks products

• Possess one of more of the following industry certifications - CCNA, PCNSA, PCNSE

• Effectively handle multiple projects and work calmly under pressure

• Strong writing and verbal social skills, with demonstrated ability to communicate to senior leaders, technical peers, and non-technical partners

• Ability to work with the customers security & network teams to build confidence across the business units impacted by the change with the addition of Palo Alto Networks Firewalls

• Experience with IDS/IPS solutions and technologies

• Deep understanding of different security threats, internet protocols, and applications

• Strong TCP/IP networking skills

• Can effectively handle many different tasks at a time

• Background in internetworking, LAN, and WAN technologies

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $87,000 - $109,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.