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Our client is fast-growing eCommerce marketing agency helping DTC brands scale through retention and lifecycle marketing strategies (Email, SMS, and CRM) currently seeking project manager.

Key Responsibilities:

Project Coordination:

Lead and manage all aspects of ecommerce marketing projects, ensuring timely delivery and adherence to scope and budget.
Coordinate with internal and external teams, including creative, analytics, and technology, to execute marketing strategies!
Facilitate regular project meetings with clients to provide updates, gather feedback, and adjust project plans as needed.
Implement and maintain project management tools and methodologies to enhance operational efficiency.
Analyze project performance and present findings to stakeholders to identify areas for improvement.
Coordinate with internal stakeholders (designers, copywriters, strategists) to ensure deadlines are met.
Monitor task completion using project management tools (e.g., Asana, ClickUp, Trello).
Help QA final email/SMS assets before they go live.

Client Management

Serve as the main day-to-day contact for assigned clients.
Host weekly or bi-weekly check-ins and ensure deliverables are aligned with client goals.
Maintain client project trackers, timelines, and campaign calendars.
Gather client feedback and relay it to internal teams (design, strategy, copy).

Reporting & Analysis

Create and deliver monthly performance reports across Klaviyo/SMS platforms (open rate, CTR, revenue, A/B test wins, etc.).
Surface trends and insights to help clients understand what's working and what needs improvement.
Provide basic commentary or visualizations of retention KPIs and benchmarks.

Process Improvement

Support the team in optimizing internal workflows and SOPs.
Help templatize reporting and streamline campaign handoffs.

Requirements

What We're Looking For:

3+ years of experience in project management, preferably in an eCommerce, marketing, or digital agency setting.
Familiar with email marketing tools (especially Klaviyo) and eCommerce platforms (e.g., Shopify).
Strong written and verbal communication skills (English).
Highly organized, detail-oriented, and proactive.
Comfortable analyzing campaign performance metrics (open rate, CTR, CVR, revenue attribution, etc.).
Familiarity with Slack, Google Suite, and project management tools (e.g., ClickUp or Asana).
Bonus: experience with SMS platforms (Postscript, Attentive), reporting dashboards, or marketing automation.
Exceptional communication and interpersonal skills, with the ability to build relationships with team members and clients.
Nice-to-Haves:
Agency background (used to juggling multiple clients).
Experience with lifecycle marketing, retention, or loyalty programs.
Comfortable making Loom videos or screen shares to walk clients through reports.