We are looking for a UX & UI Designer to help us launch an exciting pet insurance brand in Australia. Someone who’s passionate about user-centered design and has the creative flair to bring intuitive, engaging digital experiences to life.

The UX & UI Designer is responsible for creating intuitive, engaging, and visually appealing user journeys and interfaces that enhance the overall user experience and conversion across digital platforms. This role combines a deep understanding of user-centered design principles, business objectives, and technical feasibility to deliver design solutions that are functional, accessible, and aesthetically aligned with the brand.

You'll combine customer insight, design strategy, and pixel-perfect UI to build engaging journeys that drive conversion and delight our pet-loving audience!

What you’ll do:

UX Design & Strategy

Conduct customer research and develop user journey maps to uncover key pain points and opportunities.
Advocate for customer needs through collaborative workshops and design reviews.
Translate insights into wireframes, prototypes, and user flows that improve ease-of-use and clarity for customers.
Collaborate with cross-functional teams to align design with business goals and user needs.

UI Design

Design intuitive, visually engaging interfaces for websites, customer portals, digital nurturing journeys (e.g. abandon cart to quote, quote to sale) and other customer communication journeys and communications.
Deliver responsive layouts optimised for desktop, tablet, and mobile devices.
Develop and maintain design systems and reusable UI components to ensure brand consistency.
Collaborate with developers to ensure accurate implementation of UI designs.

Digital Asset Design

WordPress website – both the initial design and ongoing enhancements.
Digital nurturing journeys in HubSpot.
Design high-performing landing pages, email layouts, banners, and marketing assets to support acquisition and retention campaigns.
Support CRO and A/B testing efforts by creating test variations and evaluating performance outcomes.

General

Completion of user journey maps and wireframes within project timelines.
Consistent design system usage across digital platforms.
Compliance with all relevant Pacific Policies and Procedures, including specific role level responsibilities.
Carry out other duties that are within the limit’s skills, competence, training and/or experience as deemed necessary for the successful operation of the organisation.
General design skills, to assist with adhoc graphic design requirements.

What we’re looking for

Degree or diploma in design.
3+ years’ experience in a UX & UI role, ideally for consumer-facing brands.
Proven experience designing WordPress websites.
Experience designing within HubSpot Marketing Hub, or similar.
Proficiency in Figma, Sketch, Adobe XD or equivalent.
Strong knowledge of UX principles, responsive design, and design systems.
Bonus: Experience with HTML/CSS and A/B testing strategies.

Where you’ll work

Either remotely within South Africa or, at our office in the beautiful town of George in the heart of South Africa’s stunning Garden Route,
Working hours will be semi-aligned to the Australian time zone: 06:00 to15:00 SA time giving you more free time later in your day!

Why work with us?

At Pacific International Insurance, we're not just about policies, we're about pets. Join a team that values innovation, purpose, and simplicity. You'll be helping pet owners across Australia make informed, stress-free decisions about their pets’ health and wellbeing.

How to Apply

Ready to create paws-itively amazing digital experiences and want to help pet parents across Australia, we’d love to hear from you!

Please submit your CV along with a portfolio of relevant UI/UX work done by you.

Apply now and help us launch a brand that pets (and their people) will love!